IT Device Consultant
IT Device Consultant
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1 Vacancy
Job Description
Overview
We are seeking our new IT Device Consultant to join the Axway team to help us with site and device migration.
This is a 9 months CDD contract position!
Responsibilities
- Provide timely and effective technical support to end-users for desktop hardware software and peripheral issues both in-person and remotely.
- Install configure and maintain desktop computers laptops printers and other IT equipment.
- Troubleshoot and resolve issues related to operating systems (Windows macOS Linux) productivity software (Microsoft 365 etc.) and other business-critical applications.
- Deploy and manage software using deployment tools.
- Perform regular system updates patches and security configurations to ensure a secure desktop environment.
- Document all support tickets and solutions in our help desk system.
- Assist with IT asset management including tracking inventory and managing the lifecycle of hardware.
- Collaborate with other IT teams to resolve complex issues and contribute to infrastructure projects.
- Create and maintain user guides and knowledge base articles to empower end-users.
Qualifications
Qualifications:
- A bachelors degree in information technology or a related field or equivalent practical experience.
- Proven experience in a desktop support or IT help desk role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Microsoft 365 administration (e.g. Exchange Online SharePoint Teams).
- Familiarity with Entra ID Active Directory and user account management.
- Experience with remote desktop tools and ticketing systems.
- Excellent problem-solving skills and a strong attention to detail.
- Exceptional communication and interpersonal skills with a patient and customer-service-oriented approach.
- Ability to work independently and as part of a team
- Ability to travel is a plus
Company Overview
At Axway were more than a companywere a pioneer. For 25 years weve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries 11000 customers and a global team of over 1400 passionate professionals Axway is driving the future of enterprise integration.
Were on a mission to be the leaderin our space empowering our customers withsecure mission-critical softwareto manage and deliver impactful business outcomes from all theirdigital business interactions.
Why Axway
We believe in the power of togetherness. When youre part of Axway youre part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite youll find camaraderie collaboration and the support of leadership to inspire you daily.
Here youll grow innovate and succeed because were better together. Each step forward in your personal journey is one we take as a team. Join us and lets accomplish extraordinary things together.
Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: to shape the future Lets get startedbecause at Axway together we can. Together we will.
Axway is an AA and EEO employer
#LI-SV1
Required Experience:
Contract
Employment Type
Part-Time
