Technical Product Analyst
Technical Product Analyst
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Job Description
Lets talk about this role
Are you passionate about delivering smart impactful technology for contact centres Were looking for a Technical Product Analyst to help us shape the future of agent experience and customer engagement through innovative platforms like Amazon Connect.
As a key part of our Agent Experience & Telephony Platform team youll bridge the gap between operational needs and technical solutions defining user stories supporting agile delivery and optimising tools that make a real difference to our frontline teams and customers.
What youll do:
Collaborate with engineering operations and product teams to define and deliver agent tool enhancements
Translate complex business needs into actionable technical stories and user requirements
Use data to support decision-making platform optimisation and performance improvement
Engage stakeholders gather feedback and contribute to smooth feature rollouts
Champion continuous improvement and the voice of the agent in every release
Lets talk about you
2 years in contact centre tech or operations ideally with Amazon Connect
Strong skills in documenting user requirements and analysing data
Experience working in agile environments and collaborating cross-functionally
A natural communicator with a knack for solving problems and influencing change
Passion for improving agent and customer experience through smart tech
We know some people only apply when they meet every requirement. Were always on the lookout for curious individuals who will add to the culture so if this role resonates with you and you have relevant experience; wed love to hear from you!
Lets talk about who we are
nib is a leader in private health insurance disability support and health services reshaping the industry through bold innovation strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect connect and empower you to access healthcare when and where you need.
We have a mission and vision of people enjoying better health. Through our success we aspire to more prosperous and sustainable communities helping members and travellers make more informed healthcare decisions and generally live healthier lives.
Lets talk about diversity equity and inclusion
We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. Were committed to an environment where everyone has the autonomy and freedom to be their authentic selves every day. We encourage Aboriginal and Torres Strait Islander peoples people living with disability veterans LGBTQIA as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or would like this advertisement in an alternative format please contact us at
Lets talk about working at nib
Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs designed for focus connection and collaboration. Were committed to coming together with purpose.
Other benefits to support you at work (and play) include:
New starter benefit to help set up a functional home workspace
50% discount on employee health insurance 35% off travel insurance
The opportunity to give back to the community through paid leave for volunteering through nib foundation
Access to our nib Well Program and corporate fitness discounts
Access to employee share plans short-term incentive program and life and salary continuance insurance benefits
18 weeks paid parental leavefor all new parents regardless of carer status 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live learn and work.
Required Experience:
IC
Employment Type
Full-Time
