C004196 Engineer (Digital Collaboration) End User (CTS) - TUE 9 Sep RELAUNCH
C004196 Engineer (Digital Collaboration) End User (CTS) - TUE 9 Sep RELAUNCH
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Salary Not Disclosed
1 Vacancy
Job Description
Previously proposed candidates were non-compliant for the following reasons:
- Candidate is not suitable for this post. He does not have enough skills for the following areas (based on SOW) Practical experience of Windows Operating System Active Directory DNS PowerShell scripting and the Exchange Management Shell;
- Candidate does not meet the requirements stated in SOW. At least 4 years experience implementing managing and optimizing collaboration tools and platforms within a digital ecosystem of an organization; Proven experience in implementing maintaining and validating Skype for Business and/or Exchange infrastructure solutions based on the commercial and governmental best practises; Practical experience of Windows Operating System Active Directory DNS PowerShell scripting and the Exchange Management Shell
Deadline Date: Tuesday 9 September 2025
Requirement: Engineer (Digital Collaboration) End User
Location: Braine-lAlleud BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 836
Required Start Date: 20 October 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO COSMIC TOP SECRET
Duties and Role:
- Provide engineering and operations support to End User Management in the area of Managed Devices service throughout the service lifecycle and conduct co-ordination and communication between support and service provider;
- Serve as the highest level of technical escalation for complex issues related to managed client devices (Specifically on the EMS toolsets SCCM/Intune);
- Analyse and resolve complex problems collaborating with Level 1 and Level 2 support teams to provide timely resolutions;
- Administer and Support the Agency Patching Orchestration and Reporting Services;
- Package and deploy software updates commercial off-the- shelf (COTS) and NATO off-the-shelf (NOTS) applications using EMS toolsets. (Formerly SCCM);
- Develop hardware and software inventory reports;
- Perform implementation and maintenance of authorized software changes;
- Investigate and troubleshoot advanced network connectivity performance and security-related issues affecting managed devices and print services;
- Collaborate closely with cross-functional teams including infrastructure security and application teams to ensure seamless integration and support of managed devices and print services;
- Conduct in-depth root cause analysis and identify trends to prevent recurring issues and minimize service disruptions;
- Support the Section head in team and technical lead duties and decisions while proposing and advising on technical guidance in regards to the technologies under their area;
- Performs implementation and maintenance of authorized software changes related to assigned applications and the integration/tailoring of vendor-supplied components following established procedures for quality configuration control testing documentation and security;
- Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational;
- Proactively implement monitoring policies and solutions to ensure the 24/7 functionality of the systems;
Specific Working Conditions: The incumbent might travel up to 4 times per month in Belgium.
Requirements
Skill Knowledge & Experience:
- The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
- Higher vocational training in a relevant discipline with 4 years post-Skill Knowledge & Experience: related experience. Or a secondary educational qualification with 6 years post-related experience.
- At least 4 years experience implementing managing and optimizing collaboration tools and platforms within a digital ecosystem of an organization;
- Proven experience in implementing maintaining and validating Skype for Business and/or Exchange infrastructure solutions based on the commercial and governmental best practises;
- Excellent troubleshooting skills of the server (MS Exchange/Skype) and client side (MS Outlook/Skype desktop client);
- Demonstrable knowledge of IT infrastructure and systems including enterprise-class servers operating systems storage and virtualization technologies;
- Practical experience of Windows Operating System Active Directory DNS PowerShell scripting and the Exchange Management Shell;
- Very good experience deploying communication and collaboration software (such as video conferencing systems team messaging applications and document sharing platforms);
- Proven experience in handing and prioritizing multiple assignments;
- Proven experience in managing internal and external stakeholders;
- Very good experience with troubleshooting and providing end users support;
- Very good problem solving and communication skills.
Education Experience and Training (Desirable):
- At least 4 years of recent work experience related to IT system administrator functions of Communication and Collaboration systems in particular Microsoft Exchange MS Teams and Skype for Business.
- Working knowledge in system management automation and monitoring;
- Good understanding of Application security Internet security and IT data protection mechanisms;
- Awareness of industrys latest technology trends and applications such as Cloud Applications and Security;
- Technical certification in Communication and Collaboration systems: MCSE or equivalent;
- ITIL v3/v4 Foundation certificate;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization including ACO and ACT.
Employment Type
Contract
