Mountain Sports School Sales Manager
Mountain Sports School Sales Manager
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Job Description
Job Details
Description
Job Type: Seasonal with the possibility of becoming dual-seasonal if desired
Schedule: Full time preferable part time considered; Hours of MSS Operation are 9:30am-6:30pm Monday - Saturday and 9am-4pm on Sundays; generally the shift will start about 30 minutes before opening and end around mid-afternoon (4pm ish)
Rate: $24 - 26 per hour; opportunity for bonus depending on financial performance of MSS
Direct Report: Tom Brennan Director Mountain Sports School
Indirect Report: Misty Sullivan Director Sales
Description
Snow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole Wyoming. As a dual seasonal facility it is home to many summer and winter family friendly attractions. The Snow King Team is looking for people with a love for the outdoors a desire to learn and a commitment to excellent service.
Job Description
The Mountain Sports School Sales Manager will oversee key aspects of MSS business operations including but not limited to: sales office procedures customer service staff scheduling employee training on point of sale systems fulfillment of transactions assistance in product development assistance to the ticketing supervisors/agents overseeing the Central Reservations program and coordination with group reservations.
Qualifications
Essential Duties and Responsibilities:
- Oversee all aspects of sales/ticketing office(s) and customer service to include daily interface with customers sales staff and MSS Instructors
- Oversee customer service duties to include answering phones returning phone messages telephone systems management general email correspondence of the email and Mtnos inquiry correspondence
- Oversee the scheduling of MSS Sales staff
- Oversee the employee training on sales and point of sale systems standard operating procedures as directed by the MSS Director
- Oversee fulfillment transactions to include accurate and timely accounting of billing within the point of sale systems to be invoiced by by the Accounting department
- Coordinate sales and accounting with both group and unique reservations - Coombs Local Schools Ski Clubs Central Reservations etc.
- Work with (non-MSS) ticketing supervisors/agents to bridge a connection between Snow Kings (2) different Sales departments
- Assist MSS Director / Manager in weekly payroll approval and auditing
- Assist MSS Director / Manager in product development based on the market; identify trends and improve opportunities to create new products that increase revenue
- Assist MSS Director / Manager in handling guest complaints and facilitate conflict resolution
Minimum Qualifications:
- 21 years of age or older
- Sales management experience
- Bachelor Degree preferred
- General knowledge of the ski industry highly preferred
- Successful completion of a background check
- Must be available to work holidays and weekends
- Must be fluent in all aspects of the English language (spoken and written)
- Fluency in the Spanish language is highly valued but not required
- Must have excellent guest service and communication skills
- Must work well in a team
- Must have sight speech and hearing abilities sufficient to learn skills follow and provide directions
- Firm knowledge of word processing spreadsheet and browser applications
Employee Benefits:
- Employee season pass (free access to all activities and skiing/snowboarding on the mountain)
- Food and Beverage discounts Retail/Rental discounts free equipment rentals
- Reciprocal ski benefits and over 40 resorts across the US
- Online Pro Deals
- Discounted tickets for family and friends
Required Experience:
Manager
Employment Type
Temp
