Customer Expedite & Support Associate
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Job Location:
Valencia, CA - USA
Hourly Salary:
$ 17 - 34
Posted on:
29-08-2025
Vacancies:
1 Vacancy
Job Summary
Who Are We
FDH Aerois a trusted global supply chain partner for aerospace and defense companies providing end-to-end supply chain solutions for OEM and aftermarket customers.
With more than 55 years of experience and operations in 14 countries we bring expertise across Commercial Defense Space Business Aviation and Cargo through our specialized business divisions Electronics Hardware Commercial Aftermarket and Defense Aftermarket.
For more information please visit theFDH Aero website.
Why Work Here
Fast-paced & Impactful Work Every decision helps keep aircraft flying and missions moving
Driven Team & Culture Supportive driven colleagues who support you every step of the way
High-Growth Opportunities We invest in your success with training and development
Competitive Benefits Package Includes medical dental vision insurance Flexible Spending Accounts (FSA) 401k matching wellness activities and more
At FDH Aero we understand that the strength of our brand comes from our people and our culture empowers every team member to contribute and grow. As a global team our culture is rooted in five (5) core values that begin with the wordsWe areand include: service-first respectful amplifiers open-minded and accountable.
We Are Looking For
The Customer Expedite & Support Associate is responsible for expediting customer orders providing administrative support and ensuring high levels of customer satisfaction through timely resolution of issues. The associate will incorporate knowledge of aerospace electronics products internal procedures and supply chain dynamics to handle a variety of tasks including order tracking communication and basic research while supporting sales and operations teams.
What Youll Do
As a Customer Expedite & Support Associate you will:
- Expedite customer orders by monitoring progress through the supply chain coordinating with internal teams to resolve delays and updating customers on status
- Respond promptly to customer inquiries requests for quotes order modifications and support needs via email phone or other channels ensuring follow-up to completion
- Enter and maintain customer and vendor data in databases including pricing order details and expedite requests with a focus on accuracy
- Assist in managing relationships with internal stakeholders external customers and vendors in the aerospace electronics sector
- Create update and distribute open order reports expedite logs and other documentation to track order fulfillment and identify bottlenecks
- Communicate with other departments to resolve basic sales administration issues such as credit holds payment follow-ups and inventory shortages
- Perform daily administrative tasks including file maintenance data entry and basic research on aerospace components or supply chain constraints
- Support direct buy requisitions by working with purchasing to ensure timely placement and receipt of purchase orders for customer needs
- Research and provide verbal or written information on orders products or procedures as required throughout the organization
What You Bring
- High school diploma or equivalent required
- Previous administrative or customer support experience preferred ideally in a manufacturing or supply chain environment
- Demonstrated ability to perform data entry and administrative tasks with accuracy efficiency and attention to detail
- Strong verbal and written communication skills for daily interactions with internal teams customers and vendors
- Proficiency in Microsoft Office Suite and familiarity with ERP systems
- Problem-solving skills to handle basic supply chain issues and ensure customer satisfaction
- Knowledge of aerospace industry is a plus
- Ability to meet deadlines quickly and accurately multi-task and work well under pressure with changing priorities
Special Requirements:
- U.S. Citizen U.S. Permanent Resident (Green Card holder) orasylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
- ITAR Requirement
- 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). In order to comply with the requirements of the ITAR and/or the EAR applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A U.S. person according to their definition is a U.S. citizen U.S. lawful permanent resident (green card holder) or protected individual such as a refugee or asylee. See 22 CFR
Job Type: Full Time
FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability status protected veteran status or any other characteristic protected by law.
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
Explore FDH Aero: The leading supply chain solutions partner for quality aerospace and defense parts. Local Teams, Local Inventory, Local Decision Making.
