Customer Service Agent

Bangkok - Thailand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

To assist management in daily operations and ensure guest satisfaction. To have the first contract with the guest and ensure all interactions are pleasant and service oriented.

Key Responsibilities

To answer all incoming phone calls in a professional and friendly manner.
To answer all guest questions regarding spa offerings appointment availability length and cost of treatments.
To effectively suggest alternatives to guests if their first requests cannot be met.
To schedule appointments in such a way that team member is available to handle all bookings or work with other Spas to have team member sent in for assistance.
To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
To interact with guests including but not limited to:
- Dealing with guest complaints.
- Conducting spa tours.
- Assisting with spa promotions.
- Assisting with journalist visits and photo shoots.
- Conducting travel agents site inspections.
- Offering complementary 5 minutes massages after conducting spa tour.
- Presenting complimentary gifts to guest after conducting spa tour.
To assists in the ongoing practice of dialogues in English regarding spa treatments and dialogues during treatments.
To be well informed and educated in all aspects of Spa facilities policies and procedures.
To supervise completion of tasks regarding all daily check list and delegated tasks as necessary to team member to ensure completion in a timely manner.
To insure complete preparation of weekly requests of par stocks and supplies.
To assist in the preparation of reports including:
- Staff attendant: sick leave holidays unpaid time off ceremonies etc.
- Guest complaints incident reports regarding staff or guest.
- Monthly summary of treatments and guest information.
- Daily sales of services and retail.
To have a complete understanding of and adhere to the companys policy and procedures.
To have a complete understanding of and adhere to the companys policy related to fire hygiene health and safety.
To report for duty punctually and wear the correct uniform with the name badge at all times.
To carry out the other duties as assigned by the management team.
To establish good relationship and rapport with guests and colleagues.
To ensure the cleanliness and hygiene in work areas.

Qualifications :

Bachelor Degree in any related field.
Minimum 2 years experience in hospitality industry.
Spa Therapist knowledge is advantage.

Personnel Requirements

Fluent in spoken and written English.
Self-confident.
Positive attitude toward leadership and team work.
Well groomed.
Good in interpersonal skill.

Remote Work :

Employment Type :

Full-time

To assist management in daily operations and ensure guest satisfaction. To have the first contract with the guest and ensure all interactions are pleasant and service oriented. Key ResponsibilitiesTo answer all incoming phone calls in a professional and friendly manner.To answer all guest questions ...

To assist management in daily operations and ensure guest satisfaction. To have the first contract with the guest and ensure all interactions are pleasant and service oriented.

Key Responsibilities

To answer all incoming phone calls in a professional and friendly manner.
To answer all guest questions regarding spa offerings appointment availability length and cost of treatments.
To effectively suggest alternatives to guests if their first requests cannot be met.
To schedule appointments in such a way that team member is available to handle all bookings or work with other Spas to have team member sent in for assistance.
To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
To interact with guests including but not limited to:
- Dealing with guest complaints.
- Conducting spa tours.
- Assisting with spa promotions.
- Assisting with journalist visits and photo shoots.
- Conducting travel agents site inspections.
- Offering complementary 5 minutes massages after conducting spa tour.
- Presenting complimentary gifts to guest after conducting spa tour.
To assists in the ongoing practice of dialogues in English regarding spa treatments and dialogues during treatments.
To be well informed and educated in all aspects of Spa facilities policies and procedures.
To supervise completion of tasks regarding all daily check list and delegated tasks as necessary to team member to ensure completion in a timely manner.
To insure complete preparation of weekly requests of par stocks and supplies.
To assist in the preparation of reports including:
- Staff attendant: sick leave holidays unpaid time off ceremonies etc.
- Guest complaints incident reports regarding staff or guest.
- Monthly summary of treatments and guest information.
- Daily sales of services and retail.
To have a complete understanding of and adhere to the companys policy and procedures.
To have a complete understanding of and adhere to the companys policy related to fire hygiene health and safety.
To report for duty punctually and wear the correct uniform with the name badge at all times.
To carry out the other duties as assigned by the management team.
To establish good relationship and rapport with guests and colleagues.
To ensure the cleanliness and hygiene in work areas.

Qualifications :

Bachelor Degree in any related field.
Minimum 2 years experience in hospitality industry.
Spa Therapist knowledge is advantage.

Personnel Requirements

Fluent in spoken and written English.
Self-confident.
Positive attitude toward leadership and team work.
Well groomed.
Good in interpersonal skill.

Remote Work :

Employment Type :

Full-time

Key Skills

Corporate
Lighting
Marketing & Advertising
Back Office

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About Company

Minor International

In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more

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