Senior Application Support
Senior Application Support
Posted on :
27-08-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Mission:
- Application Prodcution Support team member is a detailed-oriented and technically skilled professional able to manage and support critical business applications in a production environment with a special focus on delivering high quality IT Services.
- The core responsibilities are related with ensuring the required stability availability and performance for the applications under the team scope.
- Also the incident resolution in a timely manner collaborating with internal (Development/Infrastructure teams) or external stakeholders (Service Providers) to drive long-term solutions.
Main responsibilities:
Application Stability & Availability
- Monitor and maintain the Application at the scope ensuring high availability and performance.
- Actively collaborate in incident management (e.g participate in Situation Rooms for P1/P2 INCs RCA) problem resolution (identify incident trends & participate for definitive solutions). Also ensure the implementation and compliance of ITIL Governance within IT Production (SLAs).
- Execute change requests and deployments following ITIL & DevOps tools and procesess.
- Proactively identify and resolve technical issues to ensure smooth business operations.
- Participate in on-call rotations and ensure 24/7 availability for critical applications.
Technical Support & Collaboration
- Serve as a point of contact for the Development team troubleshooting issues and coordinating fixes.
- Work closely with Scrum teams to design deploy and enhance systems.
- Implement upgrades patches and new functionalities while ensuring minimal impact on users
Documentation & Knowledge Sharing
- Maintain and update technical documentation for processes configurations and troubleshooting guides.
- Share best practices and knowledge with the global support team to improve efficiency.
Platform Monitoring
- Implement and optmise monitoring tools within production environment (e.g Dynatrace).
- Collaborate with development and other relevant stakeholders (Centers of Expertise) to define effective observability and monitoring practices.
- Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues.
- Complete mandatory training for the proper functioning of IT Production area and the Company;
- Can carry out other activities not previously specified necessary for the pursuit of the objectives and the proper functioning of the Center of Expertise.
Technical Skills:
API Application Servers & Kubernets:
RedHat Jboss EAP 6.4 and 7.0 (administration)
OpenShift (microservices)
API Gateway principles
RHEL Linux OS
Tooling:
- Dynatrace and other monitoring tools (e.g. ELK);
- CI/CD setup & optmisation (GITLab ArgoCD Jenkins Nexus Sonatype)
- Relational DBs (MSSQL Server; Postgres)
- Cloud environments support
Language skills:
- Portuguese
- English
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
