As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
- Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line - Identify the training needs that will equip the staff with fundamental skills and knowledge
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes on promotions and updates
- Conduct all defined and required process compliance and adherence to all team members partners and third-party providers
Qualifications :
Our most successful candidates will have:
- Finished a Bachelors Degree of any course
- One to two years of experience in similar role
- Have strong analytical skills; able to interpret data identify trends and make suggestions for improvements
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Be able to efficiently manage time and keep track of multiple schedules meetings and initiatives
- Have strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
- Have excellent working knowledge of MS Office applications
- Experience in inventory management of blended voice and back-office processes: case management in workers compensation (diagnostics) disability claims property and casualty insurance and healthcare are most preferred.
- Other related fields we can consider are retirement (401k 403b) investments life insurance claims premium admin administration billing money in and out policy maintenance etc.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time