- Develop strategic business partnerships with existing customers to be in line with departments direction and customer strategy to deliver business objectives
- Cultivate relationships and manage new and recurring clients - youll do what it takes to keep them happy and upsell their business either by adding more users or activating existing user base
- Proactively coordinate with cross functions on customer projects: i.e. marketing & retention campaign development etc.
- Develop the overall strategy for revenue growth through cross-functional collaboration; e.g. top line growth through increasing the Gross Merchandise Value output from Key Corporate Customers
- Ensure effectiveness of monthly campaign and ROI for every promotions/ activities implemented in responsible account(s) and timely customer payment
- Regular business review and analysis internally and externally to identify gaps and opportunities
- Implementing new business strategies to expand existing customer base and to secure targets by searching and screening for new customers such as corporate projects etc.
- Provide quality follow up with customer inquiries pre-sales to post-sales service and technical support to customers to maintain relationships with all potential and existing clients.
- Generate new ideas and implement right tactics for Account Growth
- Achieve the set target by focusing on the development of Active Users and Active Corporates
Qualifications :
Bachelor degree or higher in any relating field
2-3 years experience within a client/account management role preferable -
B2B account management experience would be an advantage
Direct knowledge of key account management or sales skills is advantageous
Excellent analytical and presentational skills
Experience managing large account portfolios
Strong analytical skills makes well-judged decisions good numeracy pays
strong attention to detail is a strong problem solver demonstrates good
commercial awareness and thinks outside the box to generate new ideas
Good command of English
Having a good negotiation skills and budget management experience
Remote Work :
No
Employment Type :
Full-time