Duty Manager ( Omani Only )
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Prepare for daily arrivals in terms of room allocation amenities and special requests of guests.
- Announce VIP rooms to Housekeeping and F&B departments
- Ensure VIP rooms are ready checked and all in order prior arrival
- Attend management morning briefing if needed/requested
- Take responsibility of your shift & handle situations ensure that reception team on shift is looked after and helped if needed
- Register and process check in for all arrivals
- Conduct daily briefing & ensure IQ standard is followed
- Perform Check in & Check Out at the reception
- Be part & lead in success of Circle M enrolment and assist to achieve the hotel target
- Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target
- Check online comments (Tripadvsior etc) and investigate issues then report to the manager
- Ensure guest comments are investigated and reply back to guest accordingly
- Assist in achieving TrustYou targets
- Attend guest requests and take action accordingly
- Handle guest complaints and take action immediately to ensure satisfaction is delivered
- Assist Hotel Manager on Duty when/if required
- Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon guests departure.
- Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check Paymaster daily and give feedback RDM with action taken
- Encourage rooms & breakfast upselling daily to the team and share result and feedback
- Check Hotel situation occupancy functions groups MIPs
Additional Information :
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
