Receptionist
Receptionist
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Job Description
Provide a friendly and professional welcome to all guests offering assistance with luggage and valet parking.
Maintain up-to-date knowledge of hotel services facilities rates packages and menus.
Offer recommendations for local attractions dining and activities enhancing the guest experience.
Respond promptly to guest requests complaints or feedback escalating to management where necessary.
Deliver excellent telephone email and in-person communication representing the hotel positively at all times.
Handle check-in and check-out efficiently ensuring accuracy of accounts and providing a seamless guest experience.
Manage reservations cancellations and amendments using hotel booking systems.
Maintain accurate records and reports including daily logbooks and shift handovers.
Assist with administrative tasks including correspondence guest billing and departmental documentation.
Actively promote hotel services packages and special offers to guests.
Encourage room upgrades dining experiences and other value-added services to maximise guest satisfaction and hotel revenue.
Work collaboratively with the Reception team housekeeping F&B and other departments to ensure smooth daily operations.
Provide support across departments when needed demonstrating flexibility and a positive attitude.
Participate in training and development activities to improve skills and service quality.
Adhere to all hotel policies and procedures including Health & Safety fire and emergency protocols.
Ensure the safety and security of guests staff and hotel property at all times.
Qualifications :
Friendly approachable and confident in guest interactions.
Excellent communication skills both verbal and written.
Well-organised detail-oriented and able to multitask under pressure.
Professional appearance and presentation.
Flexible and willing to assist other departments as required.
Previous hotel or customer service experience is desirable but not essential; a positive attitude and enthusiasm are key.
Knowledge of the local area and Welsh language skills are an advantage.
Additional Information :
Shifts will include mornings evenings weekends and public holidays as part of a rota system.
Share of Gratuities Meals on duty Onsite parking Generous employee discounts
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
