Service Coordinator
Service Coordinator
Posted on :
27-08-2025
Employer Active
1 Vacancy
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Job Description
3 months contract with local authority
Job Description
We are seeking an Administrative Support Officer to provide comprehensive administrative support for the DFG Home Adaptations Service. The successful candidate will be the first point of contact for residents under the DFG Home Adaptation Service ensuring compliance with the Home Adaptations and Repairs policy to enable residents to live safely and independently in their own homes through the provision of suitable adaptations. The role involves working within the relevant legislative framework local organizational and national priorities policies and procedures as well as promoting good practice and fostering positive team-working between different professional disciplines and service areas across Housing Health and Adult Social Care.
Key Responsibilities
- Provide administrative support to the DFG Home Adaptations Service through various mediums ensuring efficient and accurate handling of applications and related tasks
- Complete home visits to support residents with administrative tasks where applicable
- Undertake data input and document production using a range of systems
- Act as the first point of contact for residents internal staff and external partners
- Manage and process all incoming DFG referrals through the case management system
- Ensure customer survey questionnaires are returned and recorded to monitor KPI
- Manage all administrative tasks such as minute taking scanning uploading forms photocopying and printing
- Liaise with colleagues within the Council and partner organizations including DFG contractors giving advice on specific DFG matters
- Respond to resident queries comments or complaints within the level of responsibility
- Raise purchase orders process invoices and arrange payment for goods and services
- Work flexibly and handle correspondence on behalf of others
Requirements
- Proven experience in providing comprehensive administrative support
- Strong communication and interpersonal skills
- Ability to work within a legislative framework and adhere to policies and procedures
- Proficiency in IT skills and software systems
- Excellent organizational and time management skills
- Flexibility and adaptability in handling various administrative tasks
Requirements: Knowledge and understanding of current issues relating to social housing and social housing repairs Experience in a contact centre environment handling high volume of calls Excellent communication skills and ability to provide high standard of customer care Ability to work proactively with team members to improve customer service delivery Familiarity with relevant legislation including the Data Protection Act and the Freedom of Information Act Willingness to work necessary shift patterns and provide cover for team members during periods of absence
Employment Type
Full Time
Key Skills
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