Enterprise Account Manager
Enterprise Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As an Installed Base Account Manager you will be responsible for managing and growing relationships with existing customers ensuring they realize maximum value from our this role you will act as a trusted advisor to your accounts driving retention adoption and incremental revenue through renewals upsell and cross-sell opportunities. This is a customer-facing quota-carrying position focused on delivering business value and strengthening long-term customer partnerships.
Key Responsibilities
Account Management & Revenue Growth
- Own a portfolio of existing customer accounts and achieve or exceed assigned revenue and retention targets.
- Drive customer renewals and identify opportunities for upsell and cross-sell of products and services.
- Develop and execute account plans to maximize customer satisfaction and account growth.
Trusted Advisor & Customer Success
- Build and maintain strong relationships with key decision-makers and stakeholders across all levels of the customer organisation.
- Understand customers business objectives challenges and industry trends to deliver tailored solutions and measurable value.
- Serve as the primary point of contact for strategic discussions aligning solutions to customer outcomes.
Industry and Business Acumen
- Maintain a deep understanding of customers industries technology environment and business goals.
- Proactively provide insights benchmarks and recommendations to help customers maximise solution ROI.
Pipeline Development & Forecasting
- Identify qualify and manage expansion opportunities within the existing customer base.
- Collaborate with internal teams including Senior Execs Presales Customer Success Professional Services and Solution Consulting to support account growth strategies.
- Maintain accurate forecasting and pipeline data in the CRM system.
Customer Engagement & Retention Activities
- Conduct regular business reviews and adoption sessions to ensure customer satisfaction and solution utilisation.
- Track market activities and competitor offerings to strengthen account strategies.
- Participate in customer events webinars and user groups to enhance engagement and relationship depth.
Sales Excellence
- Execute disciplined account management practices aligned with company sales methodologies.
- Collaborate cross-functionally to deliver seamless customer experiences and maximise account value.
- Continuously improve product knowledge and consultative selling skills.
- Engage in value-based consultative selling that focuses on aligning solutions to customer business outcomes.
Qualifications :
- Proven experience in account management customer success or sales roles managing existing accounts.
- Understanding of enterprise software or technology solutions with a willingness to learn product capabilities in depth.
- Strong interpersonal communication and presentation skills with the ability to influence stakeholders at all levels.
- Ability to manage multiple accounts and priorities in a fast-paced customer-focused environment.
- Track record of meeting or exceeding retention and revenue growth goals.
- Willingness and appreciation of the sales process including cadence forecasting and accurate reporting.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
