Responsable de la Gestion des Changements et des Versions ITSM/ ITSM Change and Release Management Lead

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Nous recherchons un(e) Responsable de la Gestion des Changements et des Versions ITSM hautement analytique et collaboratif(ve) pour rejoindre notre quipe de gestion des services informatiques (ITSM). Le/la candidat(e) idal(e) dirigera des initiatives de changement qui vont au-del des cadres ITIL traditionnels en adoptant lautomatisation intelligente les analyses prdictives et les amliorations bases sur les donnes pour grer les changements IT.

Ce que vous ferez

Gestion des Changements et des Versions

• Excuter et grer les oprations quotidiennes de gestion des changements et des versions.
• Amliorer continuellement les processus pour soutenir les modles de livraison Agile DevOps et traditionnels.
• Standardiser les types de changements les classifications de risques les flux de travail et les chemins dapprobation automatiss dans ServiceNow.
• Dvelopper et grer le calendrier des versions en coordination avec les parties prenantes IT et mtier.
• Collaborer avec la gestion de la configuration pour assurer lexactitude et la traabilit des enregistrements de changement dans le CMDB.

Gouvernance et Supervision

• Dfinir et appliquer les politiques de gestion des changements les garde-fous et les structures de gouvernance en conformit avec les normes ITIL et de gestion des risques.
• Prsider le comit consultatif des changements (CAB) pour les changements critiques haut risque ou durgence.
• Maintenir une documentation prte pour les audits et assurer la conformit rglementaire scuritaire et interne.
• Surveiller ladhsion aux processus identifier les exceptions et renforcer la responsabilit via des indicateurs et des rapports.

Automatisation et Outils

• Collaborer avec les quipes ServiceNow et DevOps pour intgrer les chanes CI/CD telles que GitHub Actions Jenkins ou Azure DevOps.
• Superviser lautomatisation des changements pour garantir la scurit la transparence et la capacit de retour arrire.
• Automatiser les tches rptitives laide de lIA et du ML pour amliorer lefficacit et rduire les efforts manuels.

Rapports et Analyses

• Dvelopper et maintenir des tableaux de bord et des indicateurs cls (KPI) sur les changements (taux de succs taux dchec changements durgence dlais dapprobation).
• Fournir des analyses et recommandations bases sur les donnes la direction IT.
• Produire des rapports excutifs mensuels et trimestriels pour les instances de gouvernance et les audits.

Engagement des Parties Prenantes et Communication

• tablir des relations interfonctionnelles solides et promouvoir les initiatives entre les dpartements pour assurer une intgration et une adoption russies des processus.

Ce que vous apportez

• Solide comprhension des pratiques ITIL 4 notamment la gestion des changements la configuration des services et la gestion des versions.
• Exprience pratique avec ServiceNow et lautomatisation des changements DevOps.
• Exprience dans la mise en uvre ou la supervision de lautomatisation CI/CD avec GitHub Actions ou outils similaires.
• Exprience avre dans la mise en place de cadres de gouvernance des changements ou de conformit aux audits.
• Capacit analyser les donnes identifier les tendances et prendre des dcisions claires.
• Excellentes comptences en communication un niveau senior avec la capacit de crer des rcits convaincants et de prsenter efficacement.

Exigences minimales

Diplme ou quivalent et gnralement 10 annes dexprience pertinente. Moins dannes requises si titulaire dun Master ou Doctorat pertinent.

Comptences et expriences prfres

• 7 annes dexprience en gestion des services IT dont au moins 3 ans en gestion des changements ou des versions.
• Certification ITIL 4 Foundation ou intermdiaire.
• Certification ServiceNow (Administrateur systme ou Spcialiste de limplmentation).
• Exprience avec les mthodologies Agile Scrum ou SAFe.
• Diplme de 4 ans en informatique ou domaine connexe ou exprience quivalente.

Note linguistique : Le/la titulaire de ce poste devra fournir un soutien quotidien des clients internes et/ou externes situs hors du Qubec et/ou aux tats-Unis. Par consquent une matrise de langlais parl et crit est requise. Veuillez noter que le nombre de postes ncessitant des comptences en anglais a t limit autant que possible.

Summary

We are seeking a highly analytical and collaborative ITSM Change and Release Management Lead to join our IT Service Management (ITSM) team. The ideal candidate will lead change initiatives that move beyond traditional ITIL frameworks to embrace intelligent automation predictive insights and data-driven improvements in managing IT changes.

What Youll Do

Change Enablement & Release Management

• Execute and manage daily Change and Release Management operations
• Manage and continuously improve the Change Enablement and Release Management processes to support agile DevOps and traditional delivery models.
• Drive standardization of change types risk classifications workflows and automated approval paths within ServiceNow.
• Develop and manage the release calendar in coordination with IT and business stakeholders.
• Collaborate with Configuration Management to ensure change records align with CMDB accuracy and traceability.

Governance & Oversight

• Define and enforce change management policies guardrails and governance structures in alignment with ITIL and organizational risk management standards.
• Chair the Change Advisory Board (CAB) for high-risk business-critical and emergency changes.
• Maintain audit-ready documentation and ensure compliance with regulatory security and internal audit requirements.
• Monitor process adherence identify exceptions and drive accountability through metrics reporting and stakeholder engagement.

Automation & Tooling

• Partner with ServiceNow Engineering and DevOps teams to enable integration between ServiceNow and CI/CD toolchains such as GitHub Actions Jenkins or Azure DevOps.
• Provide governance and oversight for change automation to ensure safety transparency and rollback readiness.
• Identify and automate routine tasks within the change management lifecycle using AI and ML to enhance efficiency and reduce manual effort.

Reporting & Analysis

• Develop and maintain change dashboards and KPIs (e.g. success rate failure rate emergency changes lead time approval times).
• Provide data-driven insights and recommendations to IT leadership on change performance bottlenecks and improvement areas.
• Produce monthly and quarterly executive reports to support governance forums and audit compliance.

Stakeholder Engagement and Communication

• Build strong cross-functional relationships and champion initiatives across departments to ensure successful process integration and adoption.

What You Bring

• Strong understanding of ITIL 4 practices especially Change Enablement Service Configuration Management and Release Management.
• Hands-on experience with ServiceNow Change Management and DevOps Change Automation.
• Experience implementing or overseeing CI/CD change automation using GitHub Actions or similar tools.
• Proven track record establishing and maintaining change governance frameworks or audit compliance.
• Ability to analyze data identify patterns and make data-driven decisions to optimize change management processes.
• Demonstrated senior level communication skills with the ability to craft compelling narratives and deliver effective presentations.

Minimum Requirements

Degree or equivalent and typically requires 10 years of relevant experience. Less years required if relevant Masters or Doctorate qualifications.

Preferable Skills & Experience

• 7 years of IT Service Management experience with at least 3 years leading Change or Release Management processes
• ITIL 4 Foundation or Intermediate Certification
• ServiceNow Certified System Administrator or Implementation Specialist
• Experience with Agile Scrum or SAFe methodologies
• 4-year degree in computer science or related field or equivalent experience

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age or genetic information. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

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