Change and Engagement Lead

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Note: Applications will be accepted until 11:59 PM on the Posting End Date.

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At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Summary
The Faculty of Applied Science at UBC encompasses six engineering departments the School of Architecture and Landscape Architecture the School of Nursing the School of Community and Regional Planning four multidisciplinary programs five major research centres and the School of Engineering at UBC Okanagan. As UBCs fourth-largest faculty it operates across the Point Grey and Okanagan campuses as well as various off-site locations including health authority facilities.

Guided by bold and interconnected mission and vision statements transforming ourselves and transforming the world the Faculty is committed to reimagining its internal structures business models and culture to better reflect its values and strategic priorities. This internal transformation is foundational to achieving a broader societal impact.

In 2025 the Faculty initiated a multi-year transformation project to shift from a decentralized service delivery model to a centralized collaborative approach. This initiative aims to establish shared service streams for Human Resources Faculty Affairs Finance Student Services and Stores. The project involves a comprehensive redesign of service delivery across the Faculty to create a new Shared Service Centre.

To enable the transformation to Shared Services within the Faculty of Applied Science the Faculty is establishing a Transformation Team to work with Faculty leadership and direct the work of individual Service Stream Leads. The Transformation Team will work closely with members of the Facultys Strategic Initiatives Office (SIO) which serves as the central hub for large-scale projects across the Faculty. Members of the Transformation Team must bring a high degree of expertise and autonomy and must collaborate effectively both laterally within the team and vertically with APSC leadership and stakeholders. This integration is critical to the success of the transformation.

As a core member of the Transformation Team the Change and Engagement Lead leads the design and delivery of stakeholder engagement activities that support the successful launch of the Shared Services Centre within the Faculty of Applied Science. Reporting to the Program Manager (Senior Manager Strategic Initiatives & Planning Faculty of Applied Science) the role works closely with Service Stream Leads and partners with the Director Marketing & Communications to ensure that engagement approaches are aligned and thoughtfully connected to Faculty-wide messaging.

The Change and Engagement Lead develops and implements a coordinated engagement plan that enables meaningful dialogue builds shared understanding and supports community readiness throughout the transition to shared services. The role brings strong facilitation capability and applies change management principles to help surface perspectives support trust-building and make space for informed participation.

This role is ideal for someone who is relationship-driven highly organized and experienced in guiding groups through organizational change with clarity respect and empathy.

Organizational Status
This role reports to the Program Manager and receives direction from the Director Marketing Communications and Student Recruitment and is an active member of the program transformation taskforce. Works closely with Service Stream (portfolio) Leads and a broad range of stakeholders including management and staff from administrative and academic units UBC IT and external entities including vendors. Collaborates with the Business Analyst and Project Manager to translate overarching project objectives and analysis into actionable engagement strategies. Engages with stakeholders at various stages of the project lifecycle to ensure alignment readiness and shared understanding of deliverables and outcomes.

Work Performed

Engagement strategy and planning

• Designs and maintains the overall stakeholder engagement strategy for the transformation program.

• Partners with the Business Analyst and Transformation team to translate high-level project objectives into thoughtful engagement initiatives that reflect stakeholder groups impacts and readiness needs.

• Develops stakeholder maps engagement plans and participation pathways to ensure inclusive representation across units and roles.

• Identifies emerging concerns feedback themes and readiness signals and collaborates with Transformation Team members and Stream Leads to recommend responsive actions.

• Advises Stream Leads on engagement considerations relevant to their workstreams.

Facilitation and stakeholder dialogue

• Plans and facilitates workshops focus groups consultation sessions and forums.

• Creates structured environments for thoughtful dialogue reflection and two-way communication.

• Synthesizes and documents what is heard preparing engagement summaries and insights to inform design decisions and next steps.

• Recommends approaches to foster ongoing peer connection and distributed engagement (e.g. change champions local ambassadors or peer networks).

• Ensures insights and feedback from all stakeholders are integrated into planning and implementation activities to maintain alignment with the projects strategic and operational objectives.

Communications alignment and message development

• Collaborates with the Facultys Marketing and Communications team to ensure consistent clear and audience-appropriate messaging.

• Develops talking points briefing notes visual aids and facilitation materials to support engagement activities.

• Translates complex operational changes into accessible explanations that help stakeholders understand the purpose and implications of the shift.

• Ensures that communications used in engagement settings reinforce shared values transparency and trust.

Readiness support and training insight

• Brings a change-informed perspective to planning conversations to help anticipate impacts on people roles and workflows.

• Advises Transformation Team Stream Leads on the design and tone of learning orientation and transition experiences for key stakeholders (e.g. staff faculty students).

• Supports training efforts by shaping messaging reinforcing context and ensuring training aligns with broader engagement goals.

Consequence of Error/Judgement
Decisions and actions taken by the Change and Engagement Lead will have a direct impact on the timely efficient and effective roll-out of the transformation program across the Faculty. Errors in judgment poor attention to detail or failure to respond in a timely manner could have a detrimental effect and adversely impact the university community affecting up to tens of thousands of students faculty and staff and could result in lost productivity funding and revenue.

Supervision Received
Reports to the Program Manager (Senior Manager Strategic Initiatives & Planning Faculty of Applied Science) and may take direction from Service Stream Leads and other members of the transformation team for key project activities. The incumbent is expected to integrate feedback and input from other Transformation team Stream Leads other program team members and key stakeholders.

Must be able to work independently as well as contribute actively and collaborate openly as a team member. Works within general policies and an administrative framework. Work is reviewed in terms of achievement of specific objectives.

Supervision Given
Works closely and provides project related direction to Service Stream leads to ensure deliverables and timelines are maintained.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of three years of related experience or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives including perspectives in conflict with ones own

- Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Preferred Qualifications

• Experience working within complex multi-stakeholder organizations preferably in higher education public sector or similarly distributed environments with the ability to manage cross-departmental and cross-disciplinary deliverables.

• Working experience on large organizational change projects.

• Strong oral and written communication skills with the ability to develop clear and audience-specific messaging.

• Ability to organize information clearly and tailor messaging for a variety of different audiences

• Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook

• Knowledge of Adobe Canva Photoshop and other tools are an asset

Skills

• Strong facilitation and stakeholder engagement capabilities with demonstrated experience creating space for dialogue surfacing insights and supporting groups through complex or sensitive conversations.

• Ability to structure and plan engagement approaches (sequencing conversations pacing communications and timing aligned to project milestones).

• Demonstrated ability to work from a people-centred approach to change recognizing that how change is experienced is as important as the change itself.

• Ability to synthesize diverse perspectives into clear themes summaries and recommendations that support informed decision-making and consensus building.

• Strong writing and narrative framing skills particularly in simplifying complexity and connecting operational change to purpose and values.

• Clear empathetic communicator able to tailor tone format and level of detail to different audiences including technical professional upper management and executive level roles.

• Relationship-building and trust development skills with experience navigating diverse interests histories and organizational cultures.

• Flexibility to adjust to shifting priorities and deadlines.

• Proficiency with engagement and collaboration tools including presentation virtual facilitation and visual communication tools (e.g. Microsoft Office Miro/Mural PowerPoint etc.)