Dispute Resolution Specialist
Dispute Resolution Specialist
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Job Description
As a Dispute Resolution Specialist you will be working within a centre of excellence for complaint resolution delivering fair and timely outcomes for complainants adhering to RG271 guidelines. We are responsible for the end-to-end complaint handling process for the Trustee office overseeing simple and complex superannuation complaints. We also influence change to deliver a better experience for members and provide meaningful insights to better identify manage and prevent complaints
Qualifications :
- 3 years or more experience in the financial services dispute resolution domain - essential.
- Superannuation experience - highly desirable.
- A strong customer focus with demonstrated experience of being in a customer-facing role.
- Exceptional negotiation skills.
- Ability to take ownership of your caseload and apply effective decision-making skills.
- Excellent communication skills both verbal and written.
- Strong time management skills with the ability to prioritise effectively.
- Good commercial acumen.
- Someone who can thrive in a fast-paced environment.
- The ability to demonstrate resilience and tenacity.
- Someone who enjoys working in a team and collaborating with others.
Additional Information :
Why youll love working at GROW
- ME Days - Take an additional 3 days of leave off per year for wellness!
- Birthday Leave - Take an extra day off per year on your birthday!
- Employee Share Option Program - our success is your success!
- Parental Leave we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)!
- Community give back days - organised by us!
- Learning & Development Budget - up to $500 per year to use on your own development!
- Hybrid Work Arrangement - We have a true hybrid arrangement!
- Exciting Discounts - Think movie tickets gift cards & even electronics
Looking for a job can be stressful and we dont want you agonising over the wording of your cover letter so dont include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you dont meet every single requirement but you feel inspired to join our mission we encourage you to send in your application. You never know you could be the perfect person to join our team!
We are a Circle Back Initiative Employer we commit to respond to every applicant
#LI-HYBRID
Why youll love working at GROW
- ME Days - Take an additional 3 days of leave off per year for wellness!
- Birthday Leave - Take an extra day off per year on your birthday!
- Employee Share Option Program - our success is your success!
- Parental Leave we provide 10 weeks and support growing families by covering Superannuation contributions for the Primary Caregiver (regardless of gender)!
- Community give back days - organised by us!
- Learning & Development Budget - up to $500 per year to use on your own development!
- Hybrid Work Arrangement - We have a true hybrid arrangement!
- Exciting Discounts - Think movie tickets gift cards & even electronics
Looking for a job can be stressful and we dont want you agonising over the wording of your cover letter so dont include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you dont meet every single requirement but you feel inspired to join our mission we encourage you to send in your application. You never know you could be the perfect person to join our team!
We are a Circle Back Initiative Employer we commit to respond to every applicant
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
