Service Writer
Service Writer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary: We are looking for aService Writer to join our team! The right candidate will have automotive service advisor experience and a valid drivers license. The day-to-day duties of this role include meeting with customers and determining their needs providing excellent customer service and overseeing quality control.
Benefits
- Medical and dental insurance
- 401k Plan
- PTO
- Life insurance
- Short-term disability
- Growth opportunities
- Employee discounts
- Family-owned and operated
Responsibilities
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the companys standards for ethical business practices professional image orderliness customer service and good employee and community relations
- Monitor the progress of each vehicle throughout the day and update customers frequently
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers vehicles including their time management/efficiency parts ordering job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
- High school diploma or equivalent
- Validdrivers license & clean driving record
- Accredited training in service advisor skills customer satisfaction and quality control
- Automotive service advisor experience (preferred)
- Ability to read write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
About Us:Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble family-owned dealership with locations across Southern Indiana and in Louisville Kentucky. Our group provides services for just about every facet of the transportation industry - Cars Trucks Leasing Rental Parts Vehicle Repair Equipment Collision Repair - you name it we have it! Our enthusiasm and excitement for automobiles as well as delivering exceptional customer service has made us a go-to regional automotive Sternberg Automotive group demonstrates the same local family business atmosphere at all our dealerships since all are still run by the Sternberg Family!
Employment Type
Full-Time
