Automotive Service Dispatcher
Automotive Service Dispatcher
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Job Description
Andrews Transportation Group is an organization that focuses its efforts on 100% customer satisfaction and team development. We are a family-owned and operated company with two great locations -- Brentwood TN and Mt Juliet TN. We treat our employees and customers like family and we reward individuals who are passionate and motivated. Every employee here at Andrews Cadillac is critical to its success.
Benefits
Medical Dental & Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401(k)
Paid Training & Career Development
Paid Holidays
Employee Discounts on Products & Services
Work/Life Balance
Base Salary Monthly Commission
Responsibilities
Coordinate with Technicians and Service Advisors to ensure timely and efficient completion of repairs.
Track and maintain records of customer service requests vehicle history and repair status.
Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
Prioritize and control all comebacks to ensure proper and prompt attention.
Ensure proper repair order documentation and correction noted on every repair order with the recorded time for each operation.
Review job status frequently to ensure any change in time or cost estimates are communicated with the appropriate Service Advisor and/or customer.
Maintain organized and up-to-date repair logs.
Review hard copies of repair orders turned in by Technicians to ensure that assigned work has been performed and the repair order has been completed properly.
Ensure that Technicians follow warranty material disposition procedures.
Coordinate parts requirements with the parts department.
Assist with general office tasks and support the service department as needed.
This list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.
Qualifications
High school diploma or equivalent
Must be at least 18 years of age.
Minimum one year of dispatching experience in an Automotive Service Department required.
GM experience preferred.
Reynolds & Reynolds experienced preferred.
Must be well organized and able to multi-task.
Must possess strong communication and interpersonal skills.
Must be authorized to work in the United States.
Must be willing to participate in a pre-employment background check and drug screening.
Must have a valid Drivers License and clean/acceptable driving record.
Physical/Environmental Requirements
Sedentary Work Occasionally exerting up to 10 pounds and standing/walking up to 2 hours. This position requires the ability to occasionally lift items including small boxesand walk short distances.
Office Environment Requires the ability to operate standard office equipment such as a keyboard mouse and computer.
Must be able to read write and have repetitive motion of the wrists hands and/or fingers.
to perform this job successfully an individual must be able to perform each essential duty satisfactorily. the requirements listed above are representative of the knowledge skill and/or ability required. reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
we are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Employment Type
Full-Time
