BR-Lead Genius
BR-Lead Genius
Posted on :
29-08-2025
Employer Active
1 Vacancy
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Job Description
Have extensive knowledge and stay up to date on all Apple products services and Genius Bar repair processes and procedures to support an efficient repair customers having Apple product or software concerns in a timely manner seeking to understand the issue with empathy explaining technical issues clearly setting expectations and keeping customers updated throughout the diagnose repair and resolve service concerns for Apple hardware and excellent service to Apple customers by seeking to understand their needs identifying ownership opportunities presenting product and service recommendations and educating customers on relevant ways to with Genius Bar team members to identify recurring repair problems and other service concerns and align with the area manager to make sure that feedback is provided to Apple. Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the with leadership to develop strategies for the Genius Bar team improving repair processes and the overall customer experience by: identifying coordinating and delivering Genius Bar team training delivering feedback and providing inform and align team members about store performance goals priorities and to time-sensitive team member feedback questions and concerns and escalate issues to the Store Leadership team as operational needs of the store such as opening and closing procedures cash management and other tasks as needed including but not limited to supporting customer-facing activities on or off the sales to an inclusive environment by respecting each others differences and having the curiosity to Apples values of inclusion and diversity in daily activities.
- You should:
- Be available to work a schedule based on business needs that may include nights weekends and public holidays in the retail store and reliably attend work as scheduled in line with local laws and subject to any approved accommodations.
- Have experience in retail or sales or related work experience.
- Possess the visual inspection and fine motor skills to safely perform hardware repairs.
- Have experience troubleshooting hardware and software issues in a customer service environment.
- Have experience mentoring or leading others personally or professionally.
- You can:
- Demonstrate technical expertise in repairing Apple devices.
- Motivate others to achieve performance goals by fostering open dialog collaboration and recognition.
- Resolve conflict and settle differences in productive ways.
- Work in a fast-paced environment and make timely decisions using analytics experience and judgment.
- Demonstrate excellent attention to detail and organization skills.
- Work autonomously and be willing to take initiative without close supervision.
- Allocate resources and adjust processes to provide an exceptional customer experience.
- Drive results both individually and through enabling others by leading and collaborating.
- Communicate effectively and tailor your communication style to different audiences.
- Frequently handle lift and move merchandise safely.
Employment Type
Full-Time
Key Skills
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