Operations Associate

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

As an Operations Associate youll play a key role in empowering and enabling Vias internal support and operations teams. Youll work cross-functionally with product engineering and service operations to identify challenges translate complex information into actionable insights and develop scalable solutions that help teams work smarter and deliver exceptional service.

What Youll Do:

• Develop scalable solutions to address issues faced by Vias riders drivers and internal operations team members
• Identify opportunities to enhance efficiency quality and consistency across support operations driving measurable improvements in both internal performance and customer experience.
• Create repeatable trackable standard operating procedures and trainings to ensure live operations run as intended
• Serve as point of contact for leads of Vias central operations teams preempting and responding to operational issues
• Conduct in-depth research and analysis ensuring high quality standards are maintained as Via expands to additional markets
• Contribute to product development both internal and customer-facing
• Create and implement online service solutions for new and existing lines of business
• Utilize proprietary technology to monitor Vias operation in real time ensure its smooth execution and identify opportunities for improvement

Who You Are:

• Excellent at prioritization; you understand how to get the highest ROI from your work
• Meticulous and vigilant with a high level of attention to detail
• Team player that thrives working with diverse teams across all Via offices
• Analytical and obsessed with numbers; youre comfortable manipulating data with platforms such as Excel Tableau and/or Looker; SQL experience a plus
• Problem solver; you dont accept the status quo and are always looking for creative solutions
• Excellent and efficient communicator with a knack for always finding the right tone
• Minimum of 1 year of experience at a startup consulting firm or in a similarly fast-paced environment

Compensation and Benefits:

• Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
• Salary Range: $65000 - $85000 per year

Were Via and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared dynamic public mobility the kind that reduces carbon emissions across congested cities minimizes reliance on private cars and provides everyone with accessible efficient and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies offering world-class software service design and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse inclusive and authentic workplace. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds identities and voices are welcomed and celebrated at Via.

Ready to join the ride

Via is an equal opportunity employer.