IT Support Specialist (Hybrid)

Join the Erie team! Motivated by the belief that healthcare is a human right we provide high quality affordable care to support healthier people families and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957 we have provided high-quality care to diverse patients most in need regardless of their insurance status immigration status or ability to pay.

Erie Family Health Centers a nationally recognized top workplace with 13 sites in Chicago and suburbs is looking for a valuable addition to the Information Technologyteam. This role provides technological support to users throughout the organization. Troubleshoots information technology issues including software hardware and entry level networking issues. Installs and updates desktops laptops phones peripherals and related software. The IT Support Specialist will ensure the integrity of patient data as an integral part of the position.

At Erie we are proud to provide competitive salaries high-quality health care plans generous time off benefits retirement benefits and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical Dental Vision Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employees biweekly salary. Annual Paid Time Off: starting at 15 days of PTO and 8 paid holidays. Competitive salary annual merit increases plus room for growth and career advancement.

*Compensation is based on each candidates experience skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Receives requests for assistance from users and tracks progress of all work via the Service Desk ticketing system. Records the resolution of all issues.
• Helps users with technology questions and problems which includes instruction on the use of equipment.
• Troubleshoots and resolves problems with network and telecommunications problems computer systems peripheral equipment and telephones.
• PC hardware setup and basic repair. Contacts vendors as directed for repair and assists in working with vendors during the repair process.
• Creates a positive customer support experience and builds strong relationships through deep problem understanding ensuring timely resolution or escalation communicating promptly on progress and handling customers with a professional attitude.

Education

• High School diploma or equivalent

Skills and Knowledge

Required:

• Minimum one (1) year of IT Service Desk experience required.
• Excellent interpersonal and communication skills
• Ability to identify technical issues assess criticality and develop solutions
• Basic knowledge of end-user hardware software and operating systems
• Basic Knowledge of cloud-based services such as Microsoft 365 Atera and MS Authenticator. Basic knowledge of a service desk ticketing system.

Preferred:

• Experience in healthcare a plus
• Associates degree in computer technology field
• Comparable certification (e.g. CompTIA A ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate)

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission vision and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.