Donor Recruitment Specialist
Donor Recruitment Specialist
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Job Description
Type: Non-exempt
Department: Hospital Services
Work Days/Hours: Monday-Friday (part-time or full-time shifts available)
Reports to: Donor Recruitment Manager
Pay Range: $17-$18.75/hourly
Pay Grade: 4
Work Modality: On-site
Job Summary
The Donor Recruitment Specialist plays a critical role in supporting CCBCs collection targets by securing donor appointments through strategic outbound and inbound calling. This role focuses on building long-term donor relationships aligning communication with campaign goals and consistently meeting daily call volume and appointment-setting targets.
Essential Responsibilities
- Communicate daily with the Donor Recruitment Manager to review product needs and prioritize outreach strategies
- Conduct high-volume outbound calling to current lapsed and prospective donors for whole blood platelets plasma and double red cell donations
- Schedule donor appointments that support daily and weekly mobile and fixed-site collection goals
- Deliver mission-aligned persuasive messaging to donors emphasizing the importance of donation different donation types and local patient impact
- Respond promptly and professionally to inbound donor inquiries
- Log all donor interactions accurately using current scheduling tools
- Maintain donor confidentiality and comply with privacy ethical and regulatory standards
- Report recurring donor feedback objections or questions to the supervisor for campaign and training improvement
- Collaborate with team members to optimize shift coverage and achieve department-wide performance targets
- Demonstrates alignment with and adherence to the companys core values in all interactions decisions and work activities; serves as a role model for fostering a positive respectful and ethical workplace culture
- This position requires consistent on-time attendance in accordance with company policy. Excessive tardiness or absenteeism may impact performance and employment status.
- Employees in this role are entitled and expected to take compliant meal and rest periods in accordance with California law.
Note: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Education & Experience:
- High School diploma or GED required
- 1 year of working in a customer service position required
- Experience working in a call center preferred
- Must have a valid California drivers license and a clean driving history with no major violations in the last five years
Skills:
- Ability to convey and receive verbal and written information in a clear manner
- Experienced with Microsoft Office Suite (Outlook Work Excel)
- Ability to excel in a collaborative team environment to achieve goals
- Self-directed goal-oriented and team-focused.
- Bilingual or multilingual (Spanish Punjabi English and Hmong) to serve our diverse donor community
Physical Requirements:
- Constant computer use (keyboard mouse)
- Constant sitting
- Infrequent standing
- Infrequent walking
- Infrequent handling (holding light grasping)
Working Environment:
- Constant working in close proximity to others
- Indoor climate-controlled environment
- Low to moderate noise level
The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression hair style age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact the Human Resources Department at
Required Experience:
Unclear Seniority
Employment Type
Hourly
