Quality Assurance Technician II
Quality Assurance Technician II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
The Quality Assurance Technician II is responsible for helping Regal Rexnord customers resolve post-shipment issues regarding missing/damaged shipments and warranty claims on product issues. The Quality Assurance Technician II works alongside customers and internal Regal Rexnord teams to investigate claims and facilitate solutions. This role enables you to be an advocate for continuous improvement by working closely with our quality processes and working to implement changes to better the customer experience.
Work with sales team plants and warehouses and customers directly to provide an elevated level of customer service and quickly resolve customer inquiries.
Order entry of product return authorization no charge replacements and credit orders primarily supporting warranty and quality processes.
Coordinate with customer the return of samples or lot rejections to enable continuous improvement.
Assist Accounts Receivable to research and close warranty related check deductions.
With a keen eye for detail ensure that return/credit orders are entered such that credit/deduction matches
Participate in team process improvements such as system conversation testing kaizen events and feedback.
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
Requires a high school diploma or equivalent Bachelors degree preferred.
3-5 years of related technical experience
Experienced Microsoft Office; Excel Word O365.
Customer service experience related to industrial manufacturing.
Experience with Oracle or another ERP software.
Language: English .
Benefits
- Medical Dental Vision and Prescription Drug Coverage
- Spending accounts (HSA Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
About Regal Rexnord
Regal Rexnord is a publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.
The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity pregnancy age ancestry national origin genetic information marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan for protected veterans/individuals with disabilities or policy statement please email you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail
Required Experience:
IC
Employment Type
Full-Time
