Salesforce EU Admin Support Lead
Salesforce EU Admin Support Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Salesforce EU Admin Support Lead
The Salesforce Support Administrator leads the Salesforce maintenance and support team ensuring smooth daily operations of the CRM platform. This role is responsible for managing incidents maintaining SLAs and applying ITSM best practices to deliver high-quality support services.
Find out morehereabout how you can unleash your full potential at DLL
Day to day:
- Lead the Salesforce support team in day-to-day operations and incident resolution activities.
- Monitor and manage incoming support requests ensuring timely resolution in line with defined SLAs.
- Apply ITSM best practice principles to manage incidents problems and service requests effectively.
- Maintain system health perform routine tasks / checks and ensure data integrity.
- Collaborate with stakeholders to identify and implement continuous improvements in support processes.
- Provide technical guidance and mentorship to junior support staff.
- Coordinate with Salesforce developers and business analysts for issue escalation and resolution.
- Document support procedures and maintain a knowledge base for recurring issues.
Measures:
- Uphold the agreed SLA targets
All members enjoy
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food free health checks fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning member development programs.
- Click thislink for an overview of all the benefits in your region.
We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect
Essentials:
- Relevant Salesforce Admin (or Developer) certification
- Experience in leading support teams or managing service delivery in multi-national environments.
- Experience with change control and release management processes in Salesforce environments.
Extras:
- Experience with Gearset and CI/CD pipelines
- Experience with ServiceNow
Choose wellbeing
DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
- Connection Build meaningful connections with other DLL members
- Health Manage mental emotional and physical health
- Finance Provide learning opportunities to help members achieve personal financial health
- Lifestyle Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLL
Good to know:
- Deadline for application: September 30th(application deadline may close sooner if a high number of applications are received)
- The selection process may involve an assessment.
- Applications via email will not be reviewed. Please apply online via our career website.
- DLLs referral program applies
- #LI-OMNIA
- For more information please contact our Talent acquisition partner Omnia Hassan via
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
Employment Type
Full-Time
