Application Consultant
Application Consultant
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Job Description
Are you a technically proficient professional who enjoys analyzing and resolving complex issues Are you motivated by delivering effective solutions and supporting internal stakeholders and external customers alike
If so the 2nd line support role at Pagero could be an ideal next step in your career.
As part of the 2nd line team you will work closely with your team to monitor document flows support day-to-day production operations and handle customer-specific solutions. You will manage support cases primarily via a ticketing system analyzing issues troubleshooting and performing advanced error handling. The 2nd line team is responsible for all production communications including troubleshooting minor configurations and straightforward setups. We also support other departments with our expertise in our platform services and applications. To thrive in this role you adapt quickly to new tasks and are motivated to understand the root causes of problems. You have the desire and ability to help others and to deliver excellent support. You are a solution-oriented team player who takes responsibility communicates clearly and focuses on finding the best most sustainable solution.
Pagero has recently joined Thomson Reuters. Together we are building the worlds largest open business network. With our cloud-based network customers can reach any business anywhere in the world no matter how many borders their operations may cross. We take care of the technical and regulatory requirements across the entire order-to-cash purchase-to-pay and freight processes to give customers data accuracy and security transparency and real-time visibility. All this through a single connection.
About the Role
In this opportunity as a 2nd line Support technician you will:
Support our platform and customers
Perform advanced and thorough troubleshooting
Handle customer specific setups
Update communication configurations for production customers
Act as a last instance of support
Quality assurance and maintainability
Create and update internal and self-service documentation
About You
Youre a fit for the role of 2nd line Support if you have the following required qualifications:
Academic technical degree or relevant experience
A great interest and understanding of technology
Excellent skills in written and spoken English
Successfully pass an extended background check (criminal and credit)
Additional preferred qualifications include:
Experience from support service or technology
Experience of working with XML and/or other structured formats
Experience of working in an international environment
Experience of EDI (e-invoice/order)
Knowledge of other languages is an advantage
#LI-AB1
Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Required Experience:
Contract
Employment Type
Full-Time
