Customer Service Coordinator
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Job Location:
Baton Rouge, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are currently hiring full-time Customer Service Coordinator. The Customer Service Coordinator is responsible for
- Handle large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions rates process customer accounts and file documents
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
Requirements and skills Proven customer support experience or experience as a Customer Service Coordinator
- Track record of over-achieving benchmarks
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task prioritize and manage time effectively
- High School or GED required
- 1-2 years of relevant work experience in transportation chemicals supply chain manufacturing or logistics.
Join a growing company that offers a competitive starting wage excellent benefits and growth opportunities! DCI prides itself on promotion from within the company and offers competitive salaries along with a comprehensive benefits package including:
- Partially employer-paid medical/dental/vision insurance
- 401k with generous employer match Roth / Traditional
- 100% employer-paid short-term and long-term disability
- 100% employer-paid group term life insurance up to 1.25x your annual salary
- Option to purchase voluntary life insurance for self spouse and dependents
- Medical and Dependent Care Flexible Spending Accounts
- Tuition Reimbursement
- Parental Leave
- Paid Time Off
- 9 paid holidays.
DCI is an Equal Opportunity Employer. M/F/D/V encouraged to apply. Employment contingent upon successful completion of a criminal background check and physical exam. Must be legally authorized to work in the United States.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Quala – a clean solutions company – is the largest provider of tank, container & railcar cleaning services as well as container inspection, maintenance, repair & industrial services in the USA & Canada.
