Associate Claims Operations
Associate Claims Operations
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Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeThe Opportunity
The purpose of this role is to provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained
Location: LA New Orleans
Work Arrangement: Hybrid (2-3 days in the office)
The hourly range for this role is between $21.75 - $32.50 per hour depending on experience
Your new role
Provide claims customer service support by answering inbound calls responding to inquiries and escalating issues to appropriate staff to ensure customer satisfaction and service effectiveness.
Assist in claims handling by gathering and evaluating information maintaining documentation tracking files and resolving issues to meet corporate standards and regulations.
Communicate claims file status and details with relevant parties to support effective customer service delivery.
Obtain insurance information by making outbound calls and entering data accurately to ensure completeness and accuracy of account information.
Assist with identifying and implementing process improvements to manage claims funds effectively and efficiently.
Maintain knowledge of insurance guidelines policy changes and modifications to support accurate claims processing.
Liaise with internal and external stakeholders to maintain positive relationships and ensure claims are resolved within required timeframes.
Process claims accurately and timely ensuring adherence to policies and procedures.
Participate in training and seek guidance to enhance claims support skills and knowledge.
Support coordination and execution of user acceptance testing for process changes to mitigate risks to change implementation.
Work Experience:
Necessary Work Experience includes:
Some relevant work experience.
Preferred Work Experience includes:
Basic claims knowledge and understanding of insurance
Qualifications:
Preferred Qualifications include:
Tertiary Education
Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the roles complexity its location and the candidates professional background including their education and experience. Beyond the base salary regular full-time and part-time employees will also be eligible for QBEs annual discretionary bonus plan based on business and individual encourage all candidates to apply even if their salary expectations fall outside of this range as we are committed to finding the right fit for our team.
QBE Benefits: We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to:
Hybrid Working a mix of working from home and in the office
22 weeks of paid leave for family growth with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching gym membership confidential counselling financial and legal advice
Tuition Reimbursement for professional certifications and continuing education
Employee Network and Community QBE actively supports six Employee Networks and many ways to give back to your community
To learn more click here: Benefits QBE US.
Why QBE What if you could have a positive impact at work and in the world
At QBE were enabling a more resilient future for our customers communities environment and for our people. Were building momentum to achieve something significant and know our people are at the center of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team youll get to spend every day working with people who are passionate talented and kind. And our international scale means were big enough for your ambitions yet small enough for you to make a real impact.
Join us now so you can be part of our success and we can be part of yours!
Equal Employment Opportunity:
QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; protected veteran status; or disability or any other legally protected status.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.
Skills:
Claims Administration Communication Critical Thinking Customer Service Data Entry Detail-Oriented Document Management Insurance Claims Processing Intentional collaboration Managing performance Microsoft Applications Prioritization Problem Solving Risk Assessments Time ManagementHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
IC
Employment Type
Full-Time
