Application Support Engineer (L3) | Lisboa/Porto
Application Support Engineer (L3) | Lisboa/Porto
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Job Description
Application Support Engineer (L3) Lisboa/Porto
At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.
The opportunity
As a Support Engineer you will be responsible for providing Level 3 support for a multi microservice application running on cloud infrastructure ensuring its optimal performance and availability. Your role will involve analyzing logs managing user access and possibly performing minor code fixes as well as executing configuration updates.
You will work closely with the development and DevOps teams to resolve issues and enhance application functionality.
Your key responsibilities
Provide Level 3 support for applications troubleshooting and resolving complex issues across the application stack.
Analyze application logs to identify and diagnose issues providing timely resolutions to minimize downtime.
Manage user access and permissions.
Perform minor code fixes in Java or React to address application bugs and improve functionality.
Execute configuration updates to enhance application process performance and user experience.
Collaborate with the development team to identify recurring issues and propose solutions for long-term fixes.
Document support processes solutions and knowledge base articles to improve team efficiency and knowledge sharing.
Skills and attributes for success
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills
Ability to work effectively in a team-oriented environment
To qualify for the role you must have
Proficiency in reading and analyzing application logs to troubleshoot issues effectively.
Experience with programming.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and collaboration skills with a focus on teamwork.
Experience with shell and bash navigation.
Ideally youll also have
Experience with React and/or Java programming.
Experience with Azure and understanding of cloud-based application architectures.
Familiarity with monitoring and logging tools (e.g. Splunk ELK Stack) for application analysis.
Experience in working with databases and SQL for troubleshooting application-related issues.
What we look for
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator youll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If youre ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference this role is for you.
What we offer
Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above please contact us as soon as possible.
EY Building a better working world
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.
At EY were committed to providing recruitment and career opportunities to all regardless of gender sexual orientation social background or disability. We believe that equality and diversity are central to our recruitment process as they enhance creativity and efficiency leading to improved performance and line with this commitment EY Portugal recently became a member of the Inclusive Community Forum. This initiative led by Nova SBE focuses on the recruitment of individuals with disabilities advocating for a more inclusive community. Moreover EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion) pledging to establish and develop internal policies and practices which support diversity. Through these initiatives EY seeks to actively contribute to the inclusion process and promote a more inclusive community for people with disabilities by actively participating in creating solutions.
#hybrid
Employment Type
Full Time
