Payroll Service Delivery Manager in Denmark
Payroll Service Delivery Manager in Denmark
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Job Description
Reference No: 2975
Office Type:Office
Elevate Your Career with Zalaris
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.
Were big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.
We foster open communication and short decision-making paths that encourage creative and innovative thinking.
Zalaris culture is rooted in values inspired by Nordic working ethos: everyone matters aiming high and team spirit. Were committed to building a diverse inclusive and authentic workplace where everyone brings their own uniqueness. Zalaris employees come from different backgrounds cultures and walks of life and we are proud of it.
Role Summary
Do you thrive on delivering exceptional customer experiences and helping organizations streamline their operations to reach their full potentialAre you looking for an exciting opportunity to work with a dynamic high-performing team where collaboration ambition and individual contributions truly matterWe are looking for a Service Delivery Manager with Danish payroll knowledge to join our team at Zalaris Denmark and contribute in delivering exceptional services to our global customers.
As an SAP Gold Partner and one of Europes leading SAP SuccessFactors partners Zalaris supports a wide range of cloud HCM and payroll BPO clients
Your Responsibilities
- Serve as the primary point of contact for the client ensuring an exceptional customer experience and high-quality service delivery.
- Ensure services are delivered in alignment with contractual SLAs by monitoring reporting and analysing KPIs related to service excellence and customer satisfaction.
- Take ownership of your clients service-related financials including budgeting forecasting and cost monitoring.
- Efficiently manage change request implementation processes by coordinating testing deployments and system enhancements within the payroll platform
- Ensure adherence to Zalaris internal controls policies and compliance standards.
- Proactively lead automation initiatives (e.g. RPA) transition activities between nearshore/offshore teams and identify further cost optimization opportunities.
- Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.
Education and experience
- Bachelors or masters degree in Finance Accounting Business Administration or a related field
- Knowledge in payroll services. Prior experience in a BPO environment is an advantage.
- Practical experience with Payroll and HR systems ideally in SAP HCM or similar modern platforms.
- Highly proficient in both Danish and English with exceptional written and verbal communication skills in both languages.
- Solid business insight with a deep understanding of customer needs and expectations.
- Excellent interpersonal communication and negotiation abilities.
- Strong organizational skills with the abiliy to prioritize tasks plan effectively and drive results.
- Proficiency in MS Office tools
What we offer
- International work environment within a global company
- Professional local office atmosphere thats easy to settle into
- Front row seats in exciting business journey alongside high-profile customer
- Work with collaborative and supportive colleagues
- Continuous growth in a high-tech BPO environment
- Competitive compensation and benefits package
- Structured onboarding process with dedicated mentor support to ensure a smooth star
#LI-DNI
#LI-DNP
Ready to become part of our team Join us at Zalaris and be a part of a vibrant collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris
Required Experience:
Manager
Employment Type
Full-Time
