Senior Case Management Assistant
Senior Case Management Assistant
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Job Description
Location:
Geisinger Health Plan Hughes CenterShift:
Days (United States of America)Scheduled Weekly Hours:
40Worker Type:
RegularExemption Status:
NoJob Summary:
Provides seamless appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences using technology. Facilitates positive multi-channel communications among patients physicians clinical staff outreach sites and internal departments to serve patient and referring physician needs.* Candidates must live within 1 hour of Danville PA or Pittston PA. This role requires in person meetings and trainings *
Job Duties:
- Schedules patient appointments providing proper prep instructions for ancillary and diagnostic proceduresand tests using physician-specific and department guidelines.
- Coordinates and completes accurate basic registration demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
- Assures that all appointment requests are satisfied within the time frame specified by the referring provider.
- Processes requests for referrals and obtains the referrals for physician offices as required.
- Answers patient and referring physician questions pertaining to appointment status.
- Processes multi-channel messages related to patient and/or physician requests regarding: appointments referrals prescriptions and complaints.
- Advises of unusual situations scheduling system technology or patient-related concerns.
- Facilitates and assures physician to physician or department contact.
- Coordinates Home Care Durable Medical Equipment and Supplies Oxygen and Transportation.
- Identifies gaps in care and social determinants and provides resource education to close gaps.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details:
* Candidates must live within 1 hour of Danville PA or Pittston PA. This role requires in person meetings and trainings *
Hours: M-F 8-430 with a 930-6p rotation
Benefit Highlights:
Full benefits (health dental and vision) starting on day one
Three medical plan choices including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
Company-paid life insurance short-term disability and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5000 in tuition reimbursement per calendar year
MyHealthRewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance parental leave pay military leave pay and a free membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare eldercare & pet care; Access free legal guidance mental health visits work-life support digital self-help tools and more
Voluntary benefits including accident critical illness hospital indemnity insurance identity theft protection universal life and pet and legal insurance
Education:
High School Diploma or Equivalent (GED)- (Required)Experience:
Minimum of 1 year-Customer Service (Required)Certification(s) and License(s):
Skills:
Teamwork Time Management Working IndependentlyOUR PURPOSE & VALUES: Everything we do is about caring for our patients our members our students our Geisinger family and our communities.
- KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
- EXCELLENCE: We treasure colleagues who humbly strive for excellence.
- LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
- INNOVATION: We constantly seek new and better ways to care for our patients our members our community and the nation.
- SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one including vision dental and domestic partners. Perhaps just as important we encourage an atmosphere of collaboration cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients members and community come from a wide variety of backgrounds and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Senior IC
Employment Type
Full-Time
