Recall Repair Specialist
Recall Repair Specialist
Posted on :
29-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
29-08-2025
Job Description
Recall Repair Specialist
MarketSource Inc. an Allegis Group Company develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive Information Technology Telecommunications and Manufacturing industries in Business-to-Business (B2B) and Retail models. Founded in 1975 MarketSource Inc. became a subsidiary of Allegis Group 2004. Our Companys culture centers on our core values: Open Communication Relationships Serving Others and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity inclusionand exemplary corporate practices.Summary
The Recall Repair Specialist will be responsible for effectively managing a territory to ensure that critical Takata airbag recalls and other Original Equipment Manufacturers (OEM) repair initiatives assigned are completed or cases closed on identified vehicles in their assigned geography.
Essential Job Functions:
Conduct field canvassing door knocks and face-to-face visits at identified addresses to facilitate repairs or close cases with required documentation
Utilize MarketSource Dashboard to review repair case assignments and closures
Subject matter expert on Takata Airbag Recall and/or other repair information
Complete upload and record all information to specific requirements in
Utilize mapping and route optimization tools to effectively maximize productivity
Educate VIN owners on the extreme importance of getting their vehicles repaired
Overcome hesitancy and resistance from Vehicle owners facilitating repairs
Develop relationships and work closely with assigned dealerships in designated markets and field team members
Contact or visit other locations as assigned
Conduct investigative work to verify the accuracy of identified outcomes from call reports
Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
Utilize available online resources to identify the location owner and disposition of identified target.
Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
Document results of research in or another database as directed
Must complete and maintain required certification to complete mobile repairs.
Obtain the owners permission and conduct specifically authorized repair(s) to identified targeted vehicles. Strictly follow manufacturers training and procedures for the make model and year of the identified vehicle.
Obtain and keep secure replacement parts and tools according to current procedure and policy.
Return defective or replaced parts according to current policy and complete necessary documentation.
Required Knowledge Skills and Abilities:
Proven experience interacting with customers in person via phone call text and email
Effective communication and organization skills
Ability to work independently in the field with limited supervision
Ability to analyze and utilize key information to create territory action plans to achieve business objectives
Ability to make independent decisions in the field positively impacting business objectives
Excellent written verbal and communication skills
Ability and willingness to conduct presentations to both small and large groups of people to a diverse audience including Dealership personnel customers and community leaders
Strong interpersonal skills
Ability to work a non-traditional schedule weekends and evenings
Bilingual desired (English/Spanish)
Job Requirements:
High School Diploma or equivalent
3 years of work experience
Automotive technician background preferred; or proven technical acumen required for mobile repair certification
Must have reliable transportation to perform essential functions within an assigned geographic area
Valid Drivers License
Additional Job Requirements
Frequently position self to get in and out of a vehicle
Frequently position self to work in tight or restrictive spaces when completing mobile repairs
Must be able to remain in varying prolonged positions while completing mobile repairs
Regularly ascend and descend stairs
Frequently move objects weighing up to twenty pounds
Consistently work in outdoor weather conditions
MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:
- Medical dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO Vacation or Sick Leave)
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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