ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensures domestic product operations are compliant with internal HWL policies and applicable regulatory agencies.
Coordinates domestic product operation effectively from quoting through invoicing: A Z.
Inputs data files and processes documentation in accordance with various standard operating procedures (SOPs) and system requirements.
Keeps clients informed and maintains knowledge of market trends and changes in service options.
Provides professional timely and courteous customer service to all vendors shippers and agents to facilitate the required objectives and provide customers with daily updates.
Receives rate requests interprets tariffs and provides clear professionally formatted quotations.
Treats Hellmann colleagues as internal customers with the same care respect and service priority as external customers.
Works in close collaboration with other Hellmann products Air Import/Export Sea Import/Export Contract Logistics and Sales teams as needed.
Checks clients credit status prior to arranging transportation.
Ensures vendor invoicing is completed accurately and in a time frame consistent with company policy.
Provides pro-active information to customers in cases of service variance with a focus on viable solutions.
Responsible for prompt escalations to Domestic Product Account Management and/or Sales when appropriate.
Supports product dispatch as needed by arranging tracking and billing efficient first mile / last mile movement for international Airfreight and Sea freight shipments.
Works to resolve problems with Accounts Payables and Accounts Receivables.
Ensures clients Hellmann partners or other required parties are kept fully informed of transport arrangements and event status as requested and educate the client where necessary to foster the relationship.
Responsible for all shipment-level communication between Hellmann and customers carriers and vendors.
Escalates all recurring carrier / vendor service issues to Supervisor.
Enters and updates all required milestone tracking events within area of responsibility.
Maintains service relations with customers carriers vendors and other Hellmann offices.
Verifies and confirms any additional charges incurred (i.e. driver waiting time demurrage detention etc.)
Consults with Supervisor prior to agreeing to non-standard services and/or pricing.
Promptly communicates all additional charges incurred to the customer to prevent disputed invoices.
Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries.
Ensure all transportation activities comply with GDP regulations and company policies.
Oversee the implementation and monitoring of temperature-controlled logistics to maintain product integrity.
Develop and maintain a Quality Management System (QMS) to ensure consistent and reliable service.
Identify and mitigate risks associated with the transportation of pharmaceuticals.
Provide training to staff on GDP requirements and best practices in the Road Freight operational.
Maintain accurate records of all transportation activities including temperature logs shipping manifests and incident reports.
Prepare for and participate in internal and external audits to ensure compliance with regulatory standards.
Work closely with other departments including warehousing and customer service to ensure seamless operations.
Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:
Associates Degree (A.A.) or equivalent combination of education and work experience will be considered in lieu of educational requirement.
High School Diploma or GED
Two years of experience in the industry preferred.
Completion of any industry related course is an asset.

KNOWLEDGE SKILLS & ATTRIBUTES
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment.
Strong knowledge of GDP regulations and proficiency in logistics software.
Detail oriented and proactive
Interpersonal skills
Proficient in Microsoft Office Suite (Word Excel PowerPoint) Email and Internet
Proficient written and verbal skills communication skills in English
Ability to calculate figures and amounts such as freight rates discounts and other percentages.

PHYSICAL DEMANDS
Frequently required to stand and walk.
Regularly required to sit for extended periods.
Regularly uses arms to reach hands and fingers for computer and phone use.
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.