Supervisor, Office

Job Summary:
The Office Supervisor is responsible for leading a team of dispatchers and drivers ensuring the safe efficient and compliant execution of daily transportation operations. This role requires strong leadership a deep understanding of logistics and comprehensive knowledge of DOT regulations. The Dispatcher Supervisor serves as a key liaison between customers drivers and management driving operational excellence financial health and high customer satisfaction.

Responsibilities:

• Supervise and lead a team of dispatchers and drivers fostering accountability communication and performance excellence.

• Schedule and monitor driver assignments to ensure efficient routing balanced workloads and compliance with all customer delivery and pick-up requirements.

• Ensure compliance with all National and State DOT laws and regulations; provide reminders and ongoing training to drivers regarding safety and compliance.

• Maintain a minimum of 99.5% on-time performance by proactively identifying and resolving traffic routing or operational issues.

• Serve as the primary point of contact between drivers customers vendors and internal stakeholders ensuring clear communication and timely updates.

• Monitor vehicle maintenance schedules and coordinate repairs to minimize downtime and ensure operational readiness.

• Review and analyze operational performance metrics; recommend and implement improvements for efficiency cost savings and service quality.

• Respond to emergencies or urgent situations following company safety and accident protocols.

• Maintain accurate records of dispatch activities routes performance issues complaints and corrective actions.

• Ensure equitable distribution of work among drivers and uphold high morale across the team.

• Support financial accountability by monitoring department costs productivity and profitability across customer accounts.

• Train coach and evaluate dispatch staff promoting professional growth and continuous improvement.

• Prepare and review dispatch documentation and reports for management.

• Other duties as assigned.

Skills & Competencies:

• Proven leadership skills with the ability to motivate coach and hold a team accountable.

• Strong understanding of logistics operations freight management and route optimization.

• In-depth knowledge of DOT regulations OSHA compliance and safety standards.

• Excellent organizational and time management abilities; able to prioritize in a high-pressure environment.

• Strong interpersonal and communication skills with a customer service focus

• Analytical and detail-oriented with the ability to interpret operational and financial data.

• Proficiency in Microsoft Office and dispatch/logistics software.

• Ability to adapt quickly and make effective decisions in urgent or changing situations.

Education & Experience:

• High School Diploma or GED ; Bachelors Degree preferred.

• 35 years of dispatching transportation or logistics experience including at least 2 years in a supervisory role.

• Experience in freight operations and customer/vendor communications strongly preferred.

Work Environment & Physical Requirements:

• Professional office setting with frequent use of phone and computer systems.

• Occasional walking standing bending or lifting may be .

• Must be able to handle high-pressure situations calmly and effectively.

• Full-time on-site position with occasional remote flexibility depending on operational needs.

Schedule:

Monday - Friday 8am-6pm after training.

Training with be Monday-Friday 6am - 4pm

Company Benefits:

• Medical
• Dental
• Vision
• 401k Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay:
$68000 - $70000