Desktop Administrator II, IT Infrastructure
Desktop Administrator II, IT Infrastructure
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Job Description
Why Ryan
Competitive Compensation and Benefits
Home Office Stipend
Business Connectivity Reimbursement (Phone/Internet)
Gym Membership or Equipment Reimbursement
LinkedIn Learning Subscription
Flexible Work Environment
Tuition Reimbursement After One Year of Service
Accelerated Career Path
Award-Winning Culture & Community Outreach
Duties and responsibilities:
- Provide support for desktop and laptop systems including installation configuration maintenance and troubleshooting.
- Assist users with technical issues and general IT inquiries.
- Manage system backups recovery processes and software installations.
- Administer Microsoft Exchange mailboxes Active Directory DNS and print subsystems.
- Install and maintain server applications and hardware including racks and communication gear.
- Diagnose and repair hardware issues (e.g. hard drives monitors printers) at end-user workstations.
- Maintain hardware inventory and ensure software license compliance.
- Support desktop standards including OS antivirus disk imaging and encryption tools.
- Keep systems updated with current BIOS/firmware security patches and software versions.
- Contribute to process improvements through automation and documentation.
- Assist with IT projects and collaborate with system administrators on complex technical tasks.
Education and Experience:
High-school diploma or general equivalency diploma (GED) with two to four years of related desktop administration experience.
Computer Skills:
- To perform this job successfully an individual must have basic knowledge of Microsoft Word and Access and intermediate knowledge of Microsoft Excel Outlook Internet navigation and research systems administration tools and scripting and automation tools.
Certificates and Licenses:
- Valid drivers license required.
- User Operating Systems Microsoft Exchange and Active Directory certifications preferred.
Equal Opportunity Employer: disability/veteran
Required Experience:
Unclear Seniority
Employment Type
Full-Time
