Project Manager - Operations
Project Manager - Operations
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Job Description
THE ROLE & THE TEAM
At Zeos Platform Operations we act as a bridge between commercial operations and tech teams to enable seamless onboarding and successful integration for our Multi Channel Fulfillment (MCF) service. Our work rectly impacts partner satisfaction and enables scalable growth across new markets sales channels and strategic partnerships. Within the Zeos Onboarding team we own the partner journey from post-signature to go-live supporting technical integration project management for strategic partners and hypercare. We consult on solution design facilitate testing processes and collaborate cross-functionally to bring new service capabilities of Zeos to life. As an Onboarding Manager (ZEOS Platform Operations) you will work hands-on with our partners integrators and sales channels to drive high-quality onboarding. You will support in implementing and scaling Multi Channel fulfillment across Europe contribute to product improvements and help shape a replicable and partner-first integration experience.
WHAT WED LOVE YOU TO DO (AND LOVE DOING)
Relationship & retention:
As the main contact during onboarding you will guide partners through the integration testing go-live and hyper care phases.
You consult and foster long-term relationships with our key partners based on mutual success ensuring value driven solutions
Project management:
With your strong technical affinity and a solid business understanding you will contribute to high-complexity cross-functional projects with a significant business impact
You will coordinate launches with various teams to align on timelines and technical scope.
You will configure partners in all internal systems based on requirements.
Stakeholder engagement:
You will collaborate with internal and external stakeholders on a daily basis
You will support commercial product engineering etc teams with data-driven identification of product and process improvements
You are able to communicate your priorities clearly resolve conflicts in efficient way in order to build strong relationships with the teams
WED LOVE TO MEET YOU IF
You have 35 years of experience in B2B integrations(preferably) partner onboarding ecommerce project management or operations within a tech logistics or platform environment
You are a proactive and self-driven professional who is dedicated to taking ownership of their work independently and delivering exceptional results.
You have experience managing and collaborating within multiple different stakeholders both internally and externally
You bring solid knowledge of onboarding cycle project management and common e-commerce platforms or integrators
You are problem solver that can foresee potential issues and challenges and offer the solution
Fluency in English is required; German language is a plus.
OUR OFFER
Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services including counseling and support
Health and wellbeing options (including Wellhub formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
If you have what it takes we encourage you to apply even if you dont meet every requirement. You may just be the right candidate for this or other roles!
INCLUSIVE BY DESIGN
At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications merit and business needs. We welcome applications from people of all gender identities sexual orientations personal expressions racial identities ethnicities religious beliefs and disability statuses. We only want to know why youre great for this role so please avoid including your picture age and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need so we can best support and assist you throughout the hiring process.
- our diversity & inclusion strategy: note that all applications must be completed using the online form - we do not accept applications via email.
Required Experience:
IC
Employment Type
Full-Time
