Case Management Supervisor (Community Housing)
Case Management Supervisor (Community Housing)
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Job Description
Working at Northern Virginia Family Services (NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS breadth depth and scope of services offer the resources and support to ensure that everyone in need at every stage of life maximizes their potential and fully contributes to a thriving community. At Northern Virginia Family Services (NVFS) we value every team members contribution and our collective impact on our clients and the community. NVFS is an equal opportunity employer E-Verify participant and drug-free workplace.
Join the NVFS Family: We are looking to hire a Case Managment Supervisor to join the NVFS Community Housing team! As the Case Management Supervisor you will manage the daily client service operations of the programs which identify and assess client and family needs including effective monitoring and compliance of program policies and procedures as they relate to client supportive services. You will also coordinate service delivery to ensure that client needs program goals and contract objectives are effectively met. Specifically as the CMS you will provide such oversight for direct assistance and case management programs that serve residents in any of the jurisdictions that make up the Northern Virginia region.
Benefits and Compensation: We want you to be well have work/life flexibility grow your career with us and have the resources and support you need. Check out our comprehensive benefit offerings herein support of various dimensions of your wellbeing.
The salary for this role is in the upper 60s.
In this role you will be responsible for:
Staffing and Coverage:
- Superviseprogramstaffincludingconductingregularindividualandgroupstaffmeetingsandcaseconsultation; ensure proper client to staff ratio and monitor case files for quality andcompleteness.
- Identify and fulfill staffing needs in coordination withProgramManager and Director;work collaboratively with each staff member on talent development processto set job and development goals; approve timesheets leave and reimbursement requests; provide ongoing staff orientation and training to enable direct service staff to deliver client serviceeffectively.
- Provideconsultativecasemanagementtopartneragencystafftoensurethatservicedeliveryisofhighqualityand performed according to and within the programmatic policies and procedures and contractual/licensing requirements.
- Conduct regular and timely supervision according to established programguidelines.
Program Coordination:
- Recommend program development strategies that align with bestpractices.
- Implement programs ensuring goals objectives and outcomes aremet.
- Ensure that service delivery is of high quality and performed according to and within the NVFS policies and procedures and contractual/licensingrequirements.
Client Service Delivery:
- Monitor cases from initial referral through discharge promoting efficient and effective client servicesandadministration procedures. Thisincludesadequate client record keepingandstatistical and performance outcomereporting.
- Ensure that service delivery is performed according to and within the NVFS mission policy and procedural directions case management model and contractualrequirements.
Compliance and Reporting Requirements:
- Work in collaboration with the Government Grants Managerto:
- Provide input to prepare narrative and statistical reports to the Agency measuring expenditures outcomes and programeffectiveness.
- Ensure that program maintenance of data in the Homeless Management Information System (HMIS) and MARS/Apricotmeets or exceeds requirements in assigned programareas.
Community Outreach/Resource Participation:
- Coordinate programmatic activities such as developing outreachmaterials.
- Fulfillagencyandfundingrequirementsforparticipationandpresentationsatcommunityeventsmeetings workshops andconferences.
Your Background: We understand that you may obtain skills through a variety of professional personal educational and volunteer experiences.
- Bachelors degree in Social Work or related field from an accredited college or university preferred
- At leastfour (4)years of related work experiencein case management direct services and/or working within community housing programs
- At least one (1) yearof supervisoryexperience providing direct supervision of staffstrongly preferred.
- Previous experience working with precariously housed and/or at-risk populations; demonstrated understanding of systemic issues that affect low income and marginalized people specifically communities of color
- Familiarity and/or experience with databases and/or HMIS preferred
- Experience within the working community continuum of care aplus
- Effective interpersonal and communications skills ability to build rapport withothers
- Oral and written fluency in English; additional language skills always welcome
Additional requirements:
Successful completion of background checks required upon hire
- May be called upon to work beyond normal working hours
Required Experience:
Manager
Employment Type
Full-Time
