Director of Operations
Director of Operations
Posted on :
29-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Boxes 4 U is an employee-owned packaging and industrial supplies distributor based in Plano Texas serving the DallasFort Worth community since 1991. With a deep inventory spanning moving shipping cold-chain industrial and contractor suppliesincluding custom boxes foam inserts bubble protection tapes poly bags and crash filmthey offer exceptional flexibility competitive pricing and free local delivery or in-store pickup.
Boxes 4 U is looking for a Director of Operations to lead our order fulfillment process from end to end as we expand regionally. This role combines hands-on operational management with strategic process building ensuring our warehouse logistics and customer service operations scale smoothly with our growth. The VP of Operations will be responsible for overseeing daily warehouse and customer service performance establishing best-in-class processes and creating clear KPIs.
Key Responsibilities:
Warehouse Operations:
- Lead warehouse and driver teams to ensure orders are fulfilled accurately on time and in full.
- Implement industry-standard processes to improve inventory accuracy efficiency and lifecycle management.
- Resolve day-to-day operational issues quickly to maintain smooth workflows and meet customer expectations for excellent service.
Customer Service Excellence:
- Work with the Customer Service Manager team to streamline order processing and reduce errors while maintaining a commitment to friendly service.
KPI & Performance Management:
- Design and maintain clear KPI dashboards to track operational performance.
- Report regularly to senior leadership on fulfillment speed accuracy customer satisfaction and other key metrics.
- Use data to identify bottlenecks and implement targeted process improvements.
Business Expansion Support:
- Manage logistics for freight delivery and warehousing as Boxes 4 U enters new markets.
- Build systems that can handle significant increases in sales volume without sacrificing quality or accuracy.
Qualifications:
- Bachelors degree in Business Operations Management Supply Chain or a related field.
- Significant leadership experience in operations supply chain or logistics preferably in distribution or manufacturing.
- Self stater who can drive results with significant autonomy
- Experience managing or working in a customer service environment.
- Proven track record of implementing process improvements that deliver measurable results.
- Strong analytical and problem-solving skills with the ability to translate data into operational decisions.
- Exceptional leadership communication and team development skills.
- Proficiency with inventory management systems ERP software and customer service platforms.
- Familiarity with Lean Six Sigma or other operational excellence methodologies.
The successful candidate will bring both clear accountability for their team results and a strong vision for creating best-in-class warehouse & customer service operations at Boxes 4 U. The VP of Operations will be a critical part of enabling the businesss growth objectives and must be comfortable with a high level of autonomy and accountability.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
