Production Assistant
Production Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Employee Applicant Privacy Notice
Who we are: Please do not add additional company information or copy into the job description in Greenhouse. This info will automatically post there.
Shape a brighter financial future with us.
Together with our members were changing the way people think about and interact with personal finance.
Were a next-generation fintech company using innovative mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation and were at the forefront. Were proud to come to work every day knowing that what we do has a direct impact on peoples lives with our core values guiding us every step of the way. Join us to invest in yourself your career and the financial world.
The role:
SoFi Mortgage is seeking a proactive and detail-oriented Production Assistant to provide essential support to our loan officers in managing the loan origination process. The Production Assistant will play a critical role in gathering borrower information preparing loan files and ensuring a seamless experience for clients. The successful candidate will have strong organizational skills effective communication abilities and a passion for customer service.
Outline the reason the job exists here. Document contributions of the role that contribute to the organizations overall mission.
What youll do:
- The Production Assistant pulls and analyzes customer credit reviews income asset documents and understands how to structure a loan
- This position also involves running DU stacking and submitting files requesting and clearing underwriting conditions as well as communicating with borrowers and realtors
- Primary contact between clients and Loan Originators
- Taking application information over the phone and scheduling appointments
- Track all requested documents in Encompass and/or Salesforce
- Review received documentation within 24 hours for discrepancies omissions asset and income verification and Encompass updates based on verified information
- Work with Mortgage Loan Originators to resolve any problems with files and documents
- Comply with Company policy and procedures to ensure all files are complete
- Attend team meetings
- Comply with applicable state and federal compliance guidelines
What youll need:
- Two years of professional office experience
- One year of mortgage or banking industry experience
- NMLS License Required under the terms of the S.A.F.E. Act of 2008 (SAFE Act)
- General knowledge of FNMA FHLMC FHA and VAguidelines
- Prior Encompass LOS system experience or other mortgage processing software
- Proficient in Google docs
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Excellent communication skills
Nice to have:
- Working knowledge of Encompass Blend and/or SalesForce.
- 1 years of origination experience
National and any state level NMLS licensing in the past 12 months
Why youll love working here: Please do not add additional company information or copy into the job description in Greenhouse. This info will automatically post there.
- Competitive salary packages and bonuses
- Comprehensive medical dental vision and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support subsidized gym program
For Any Remote Roles include: Application Deadline: 9/30/2025
*These benefits are only applicable to full time employees
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion (including religious dress and grooming practices) sex (including pregnancy childbirth and related medical conditions breastfeeding and conditions related to breastfeeding) gender gender identity gender expression national origin ancestry age (40 or over) physical or medical disability medical condition marital status registered domestic partner status sexual orientation genetic information military and/or veteran status or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process please let your recruiter know or email
Due to insurance coverage issues we are unable to accommodate remote work from Hawaii or Alaska at this time.
Employment Type
Full Time
