Systems Support Assistant
Systems Support Assistant
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Job Description
Job description
Please note we are unable to provide international VISAs or relocation for this role. It is also a 5-day-a-week in-officeposition with some evening and weekend work on a rota so the successful UK-based candidate must be able to comfortably commute to our Chancery Lane office in Central London.
Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future we set out every day to reframe the possible.
The Role
Join our Systems Support Team as a Systems Support Assistant! Positioned at the heart of our Level 1 Systems team youll be our go-to person for all system-related queries and issues. This role is perfect for someone in the early stages of their career who has a deep passion for technology and a knack for solving problems. Based in our London office this hands-on role is your chance to jumpstart your career in a dynamic tech-driven environment.
As a Systems Support Assistant youll handle a variety of responsibilities that keep our technology running smoothly youll also:
Be the first point of contact for all tech incidents and requests managing them through our JIRA service desk
From configuring workstations (both hardware and software) to diagnosing and replacing hardware components your technical skills will be put to good use
Monitor our systems manage assets and loan equipment and provide onsite AV support for meetings and events. Youll also be responsible for the production and updating of documentation using Confluence
Were looking for a tech enthusiast someone with a genuine passion for technology and an eagerness to learn. Excellent problem-solving skills with a flexible and proactive approach to your work as well as someone with a strong ability to work under pressure meet tight deadlines and communicate effectively with team members and other youre ready to tackle challenges work in a collaborative team and develop your skills in a supportive and innovative environment we would love to hear from you.
Job requirements
Core Experience
Strong experience in a customer-facing role
Strong self-guided problem-solving skills
Hands-on hardware experience; builds upgrades repair
Basic scripting language (PowerShell bash python)
A commitment to teamwork
Proven ability to adapt and work well under pressure and tight deadlines
Excellent communication and interpersonal skills
Desirable Experience
OS (Redhat-based Windows and OSX) and application support and deployment
Active Directory management
Configuration Management (Puppet Ansible)
Windows Systems administration and deployment (WDS SCCM/MDT WSUS)
Networking (Layer1 Layer2)
VOIP Knowledge (PBX SIP)
Our Commitment
Framestore is proud to employ extraordinary talent across all genders races nationalities religions ages abilities and sexual preferences. We aim to encourage and support all of our current and future employees to achieve their potential. No job applicant will receive less favourable treatment on any basis when applying for a career with us.
Accessibility Statement
Our London studio is fully accessible with step-free entry accessible toilets on all floors and quiet spaces available. We are committed to supporting disabled colleagues and providing an inclusive workplace for everyone.
Application Process
To apply please click the Apply button to complete the linked application form above or if you are unable to do so you cansubmit your resume and portfolio to with the subject line: L1 Systems Support Assistant - London
The application deadline is the 28th March 2025
We review all applications manually and do not use artificial intelligence to screen candidates. If you require any adjustments or support during the application process please let us knowwe are happy to accommodate your needs.
Yay!
Thank you for your application! We will be in touch with you as soon as we can.
Employment Type
Full-Time
