Delivery Solutions Senior Program Analyst
Delivery Solutions Senior Program Analyst
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Job Description
At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.
The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.
Interested in joining us on our journey
The Delivery Solutions Senior Program Analyst will lead final mile field delivery and installation actions supporting builder and DTC customers. The role will also act as the face of the Final Mile Team with strategic customers developing relationships proactively communicating key initiatives and developing GE Appliances into the best Appliance vendor for builder customers and DTC customers.Position
Delivery Solutions Senior Program AnalystLocation
USA Louisville KYHow Youll Create Possibilities
RESPONSIBILITIES:
Lead Final Mile field delivery and installation actions with strategic customers. Engage with Commercial and Sales teams in meetings/site visits with customers.
Own customer dashboards and customer reporting including ensuring data integrity voice of customer enhancements and training material for all users.
Monitor Quality Management System dashboards (both customer and internal) to identify trends and issues.
Identify and drive operational process improvement and simplification in support of the Contract Sales channel to increase our competitiveness and sales team confidence in Final Mile.
Partner with Final Mile Bodewell team to ensure alignment of DTC customer expectations in dashboards and metrics; Support transition of data from GEA Delivers to Salesforce in dashboards.
Partner with Delivery agents with headquarters support and/or on site to engage in 1x1 problem solving and drive improvements to better serve customer.
Act as a voice of customer in the GE Appliances Logistics organization; develop formal customer feedback rhythm with strategic customers.
Manage GEA Delivers pre-shipment texting process; support customer onboarding & maintenance and deliver customer training & support.
Train customers and commercial teams on digital tools and processes such as the delivery tracker HQ & SDS texting and GEA Delivers lite.
Lead Final Mile onboarding of new customers; Collaborate with other functions to support integration between customer software platforms and GE Appliances systems. Ensure process alignment across logistics.
Analyze synthesize delivery data to drive actionable delivery agent and customer improvement projects.
Work closely with the GE Appliances commercial team to proactively plan and develop processes which better serve customer needs.
Coordinate Final Mile communication in weekly ASM communications monthly NAM meetings and published training documents in the Contract Sales Bundle Book.
Lead additional projects/initiatives as needed.
Competencies required at proficient to mastery levels in the following areas:
Customer focus with a strong sense of urgency
Proven ability to effectively communicate and partner with customers across functions and at all levels of the organization.
Strong analytical skills and ability to effectively manage high volume operations with competing priorities.
Strong process skills and detail orientation
Proven ability to collaborate across the organization to achieve the best results for the entire organization.
Outstanding interpersonal and communication skills
Proven self-starter takes the initiative to identify and drive change
What Youll Bring to Our Team
Minimum Qualifications:
Bachelors degree or equivalent relevant work experience in Distribution Customer Service or Sales
5 years of relevant experience in Distribution Customer Service or Sales
Proven program management track record leading projects across cross-functional platforms
Demonstrated ability to work cross functionally
Excellent communication skills with an ability to translate complex data insights into relevant projects
Role requires 15% travel (domestic)
Preferred Qualifications:
Experience with Oracle / ERP GEA Delivers Tableau
Demonstrated ability to manage multiple projects and deliver results.
Excellent ability to work in a cross-functional team.
#LI-DL1
Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.
By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply please send an e-mail
Required Experience:
Senior IC
Employment Type
Full-Time
