Technical Service Representative

Summary/Objectives

Be the Hands-On Expert Keeping Office Technology Running

Are you mechanically inclined and enjoy working with your hands Do you like solving real-world problems and being out in the field Were looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer supportnot behind a desk but in the real world making things work. This is not an IT or help desk role. This is a field-based hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers printers scanners and fax machines. Youll also handle some basic network connectivity setup (print/scan) but your main job is keeping the machines runningand customers happy.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This Role Is All About HardwareYoull:

  Diagnose and repair mechanical and electrical issues on copiers printers scanners and fax machines

  Perform preventative maintenance and part replacements

  Set up devices to print and scan on basic networks (connectivity knowledge helpful but this is not an IT role)

  Provide basic training to end users on hardware functions

  Work independently in the field while staying connected with your service team

  Keep detailed service records and submit mileage payroll and call reports

  Maintain a clean and professional appearance (yourself and your company vehicle)

  Why Youll Love It:

  Youre not stuck at a deskyoure out solving real problems hands-on

  Every day is different with new challenges and new customers

  Youll get training and support to keep learning and advancing

  Youre part of a team that values craftsmanship service and reliability

Work Environment

This role primarily operates in a professional office setting where youll regularly use standard office equipment such as computers phones printers copiers and fax machines. However as a field-based technician youll also spend time at customer locations which may include distribution centers manufacturing floors or warehouse environments. These settings can vary in noise level temperature and layout so flexibility and adaptability are key.

Physical Demands

• Must be able to drive long distances to service a device.
• Must be able to carry a tool bag weighing up to 30lbs.
• Must be able to lift to 100lbs to assemble some device components.
• Must be able to move equipment (machines typically have casters) to access components.

Position Type/Expected Hours of Work

• Full Time Monday thru Friday 8am to 5pm or 7am to 4pm.
• Special circumstances may require the need to work late or on a weekend.
• Occasional travel on weekends for manufacturer training.

Travel

• Daily travel between customer locations.
• Occasional travel to attend training or team meetings.

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

Two-year technical degree.

Prior electrical/mechanical/computer experience.

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Unclear Seniority