Senior Claim Executive
Senior Claim Executive
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Job Description
Company:
MarshDescription:
We are seeking a talented individual to join our Benefits Operations at Marsh Indonesia. This role will be based in Indonesia. This is a hybrid role that has a requirement of working at least three days a week in the office.
In this role you will provide support to Client Facing Brokers in all aspects of claim and administration: As first contact response of client andresponsible for day-to-day operational claim service for claim administration claim inquiry guarantee coverage & claim cases arise. Not forget to mention to have risk mitigation and claim overview to deliver accurate service. Liaising with insurer for Claim issue & inquiry preparing regular report and all administrative of claims processes.
We will count on you to:
Manage Claim Operation to deliver accurate service post appointment
Manage settlement of dispute transactional issues with clients & insurers
Maintain provider facility to prevent suspension cashless facility
Manage excess claim reject claim ASO fund and claim turnover though timely correct and updated report by reconcile & record
First contact response for day-to-day operational claim service for claim administration claim inquiry guarantee coverage & claim cases arise
Provider Claim Operational advocacy for claim status benefit & term-condition & Policy applied
Handling 24/7 call helpline and tracking resolution of reported issue
What you need to have:
Medical doctor from an accredited institution.
Minimum of 1-3 years of experience in insurance broker insurance or third party administration company.
Capability of customer handling both by phone and email
Ability to interface with colleagues at all levels within the organization
Clear and concise oral and written communication skills
Detail oriented
Strong numerical skills
Excellent organization skills able to prioritize work and meet deadlines
Excellent interpersonal skills able to work within a team
Comfortable and experience working with technology (solutions)
Proficient in Microsoft Office tools (or equivalent) Outlook
What makes you stand out:
Curiosity to learn
Possess a positive attitude
Adaptability to thrive in complex and matrix environments
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Required Experience:
Senior IC
Employment Type
Full-Time
