Senior Process Associate
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Help Desk Analyst is responsible for handling all field operation needs relating to facility maintenance guest services point-of-sale software and hardware and financial reporting applications/communications to ensure in-store business continuity. Responsibilities include phone support equipment troubleshooting process training and dispatching of additional on-site support.
Responsibilities:
Basic Qualifications:
Preferred Qualifications:
About Us
Infosys BPM Limited a wholly owned subsidiary of Infosys Limited (NYSE: INFY) provides end-to-end transformative business process management (BPM) services for its clients across the globe. The companys integrated IT andBPM solutionsapproach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvementsprocess reengineeringautomation and cutting-edge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 16 countries spread across 5 continents with 57908 employees from 124 nationalities as of June 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.
Responsibilities:
- Provide immediate assistance by phone for IT-related application or hardware failures
- Provide first-level phone support of facility maintenance issues
- Track and follow-up on exiting or repetitive trouble tickets
- Enter all field issues into call tracking software complete with troubleshooting steps and additional information and dispatch as applicable
- Provide exceptional customer service to our guests and team members
- Perform additional duties as assigned
Basic Qualifications:
- HS Diploma GED or equivalent
- Minimum 1 years Help Desk / Call Center experience
- POS Point to Sale Help Desk experience
Preferred Qualifications:
- Superior Customer Service Skills
- Clear Communication skills
- Team-oriented approach
- High-level computer knowledge in both hardware and software
- Advanced networking skills
About Us
Infosys BPM Limited a wholly owned subsidiary of Infosys Limited (NYSE: INFY) provides end-to-end transformative business process management (BPM) services for its clients across the globe. The companys integrated IT andBPM solutionsapproach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvementsprocess reengineeringautomation and cutting-edge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 16 countries spread across 5 continents with 57908 employees from 124 nationalities as of June 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.
Required Experience:
Senior IC
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