Travel Support Agent â Swedish Language
Travel Support Agent â Swedish Language
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Job Description
Who are we
We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible just a few clicks and youre ready to go!
Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves while our dedicated support team focuses on helping with more complex cases and last-minute challenges.
We are now looking for a Travel Support Agent to join our growing team! In this role youll help ensure an exceptional travel experience by assisting customers when automation and self-service arent enough.
Lets connect and discuss how you can make a difference on our team!
Apply to DIB if you have:
- Excellent knowledge of Amadeus GDS with at least 2 years of experience
- Strong skills in flight reservations including handling special requests voluntary & involuntary changes ticket issuing and refunds
- Experience with booking other travel products such as hotels trains buses rental cars and ground transportation
- Fluency in spoken and written Swedish and English knowledge of Danish and/or Norwegian is a plus
- Willingness to work evenings night shifts and weekends from home (shift-based work)
- A genuine passion for customer service with excellent communication skills and a solution-oriented mindset
- Bonus points if you have experience working with Zendesk
What youll do:
- Assist travelers with new bookings itinerary changes disruptions urgent issues and complex requests
- Provide empathetic professional support via phone email and chat
- Ensure every interaction reflects our values of speed care and efficiency
- Coordinate with Tech Sales Customer Success and Product teams to resolve user issues
- Cover night shifts - 10pm to 6am
- Stay updated on airline policies travel regulations and system changes
Whats awesome about working at DIB
- Be part of a fast-growing modern travel company where your voice matters.
- Fully remote working model
- Training learning and development opportunities we invest in your growth.
- A supportive ambitious and international team.
Send us your CV in English and become part of a passionate team reshaping the future of travel. At DIB every support ticket is an opportunity to turn a problem into a positive memory.
Employment Type
Full Time
