Housing Locator Case Manager III (FHA)

Catholic Charities Family Housing Assistance FHA provides unhoused and low-income families with ongoing monthly rental subsidies accompanied by intensive services to transition homeless families into housing rapidly and to prevent low-income families from becoming homeless.

Salary: $28.00-$31.08

Location: Onsite 5 days a week

In collaboration with the Housing Authority of the County of San Mateo Housing Authority the FHA Case Manager/Housing Locator provides supportive case management services for a caseload of 18 to 25 homeless and low-income families to help them obtain and maintain permanent housing and stability. These services include outreach housing search services housing location case management collaboration with community services and referrals as needed regarding housing stability and social services needs.

The FHA Case Manager/Housing Locator conducts community home visits and field visits.

• Caseload portfolio assignments for up to 20 to 25 clients
• Conducts community street outreach for homeless families in San Mateo County once a week or as needed for minimal recruitment of five families a month
• House a minimum of 3 families a month
• Conduct comprehensive housing searches and landlord recruitment to establish a portfolio of housing units that meet the needs of the served population. Units shall be reasonable in size near transportation and other amenities consistent with tenant preferences to the most significant degree possible and accessible to tenants with disabilities.
• Communicate and coordinate with the San Mateo Housing Authority management partners to remove any barriers to the housing referral process.
• Collaborate with partners to identify and act upon opportunities to secure units. This may include presentations planning and other activities needed to engage new partners secure real estate or expand the housing inventory supported with resources.
• Engage with all tenants referred to housing placement to determine preferred housing options and required services and obtain needed documentation
• Housing Navigation services to assist in a successful transition into housing including unit viewings and selection accompaniment during the move-in process and orientation to the neighborhood and surrounding services.
• Provide case management services to families enrolled in the Catholic Charities Family Housing Assistance program including a minimum of two contacts per month one of which is a home-based service. Services provided include but are not limited to housing search assistance crisis intervention community and support services information and referral family budget assistance job enhancement and support and landlord advocacy.
• Provide ongoing support services by developing and monitoring an individualized case plan for each family with appropriate goals objectives and timelines.
• Provide practical support education and assistance to tenants in addressing immediate needs related to achieving stability and life management skills with a minimum of monthly client contact.
• Act as a favorable support liaison between landlords and program participants to ensure housing stability.
• Maintain continuity of services by coordinating new and existing outside service providers.
• Assist families in accessing appropriate resources and taking appropriate actions regarding vocational training job development/placement housing maintenance income improvement and childcare.
• Maintain an open relationship with relevant family service providers involved with aftercare families.
• Participate in related programs organizations and community meetings as assigned.
• Maintain accurate current and complete client files and complete all required data collection forms and reports. Maintain appropriate records for monthly reports.
• Computer data entry is required for the Catholic Charities data system.
• Participate in staff meetings client peer reviews in-services and other training as required.
• Collaborate with other team members and the Program Director to design and implement program operations documents and policies.
• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

Education & Experience:

• BA degree and one year of experience preferred or AA degree and three years related experience. (Equivalent education and experience demonstrating the ability to perform the job may be considered
• Previous experience locating and maintaining affordable family housing preferred.
• Experience working with homeless families and families in crisis preferred.

Knowledge Skills & Abilities:

• Strong coordination skills.
• A clear understanding of and the ability to demonstrate professional ethics boundaries and judgment.
• Knowledge of community resources in San Mateo for families transitioning from homelessness.
• Strong knowledge of substance abuse and mental health issues and treatment models.
• Ability to assess emergencies and react accordingly by accessing appropriate medical/social systems.
• Functional knowledge of Microsoft Office Products.
• Ability to speak Spanish Tagalog or Cantonese required.
• Knowledge of mandatory reporting requirements for people working with children.
• Education in trauma domestic violence substance abuse mental health challenges and sexual and human trafficking.
• Knowledge of issues facing homeless families.
• Must be able to read and write English
• You must be able to drive and access a reliable vehicle for home visits (mileage paid by agency)
• Personal cellphone use required for Multifactor Authentication (stipend paid by agency))
• Ability to communicate clearly in both verbal and written forms.
• Ability to prioritize tasks with strong organizational skills.
• Ability to design systems and processes to track data and monitor progress.
• Achievement oriented
• Teamwork and cooperation
• Client-centered
• Organizational awareness

• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Before the First Day of Employment:

Fingerprints: Required

TB Screening

Negative Tuberculosis Test: N/A

First Aid

Certificate: N/A

Responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

• Frequent bending standing stooping kneeling reaching twisting and walking.
• Frequent lifting pushing and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

If driving a car is required for the position the incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environmental characteristics described here represent those encountered by an employee while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• May need to enter private residences during client home visits
• Occasionally exposed to outside weather conditions.
• Noise level in the work environment is usually moderate.
• May include contact with clients with mental health issues who demonstrate behaviors such as the use of profanity shouting running away self-harm and violence.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees clients and visitors.
• The worker is subject to outside environmental conditions: No adequate protection from the weather.
• The worker is subject to noise: Noise in the work environment can be moderate to excessive.

• Occasional need to interact with clients who may be expressing anger both appropriately and inappropriately and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior

DISCLAIMER: The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their typical responsibilities occasionally as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Under the San Francisco Fair Chance Ordinance we will consider employment-qualified applicants with arrest and conviction records.

Required Experience:

Manager