Scheduling Coordinator: Service - Mercedes-Benz of Austin
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Mercedes-Benz of Austin is hiring for a Service Scheduling Coordinator. The Service Scheduling Coordinator at our dealership is the voice of our store the very first impression. It is important we have the right person in the seat at all times of the day. This is a position that offers a lot of growth and potential for promotion within the company.
Our ideal Service Scheduling Coordinatorwould be continuously positive multi-tasking speaks well and clear with guests over the phone and a team player. This person needs the ability to adapt to changes in duties and pace in an instant!
Guests of the dealership are the Service Scheduling Coordinator number one priority. They need to be able to relay that to each guest with the utmost respect and be proud to represent the Continental Automotive Group. With a high average tenure and a family-like staff that will be the easiest part of the job!
Candidates must have a friendly outgoing disposition and be very organized.
We are a locally-owned family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy exemplified by our impressive tenure encouraging flexible supportive work environment and extensive employee benefits package.
Responsibilities include but are not limited to:
Receive incoming calls to the Service departments coordinates all service appointments
Handles and de-escalates guests service and roadside-related concerns
Refers to service historyability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
Handles telephone inquiries regarding upcoming appointments and work-in process.
Maintains high guest satisfaction standards per dealership policy
Advises guests about necessary service for routine maintenance based on mileage and history
Maintaining awareness of monthly service-related promotions
Reviewing and coordinating of online appointments for accuracy
Minimum of 1-2-year commitment before opportunity for Service Advisor consideration
Qualifications:
Dynamic positivity - Just have a great attitude!
Genuine desire to make people happy and deliver to their expectations (guests and peers alike).
Major respect for rules and processes - Everything we do has a process and a priority level
Enjoyment of an active dynamic environment and able multi-task while prioritizing workload
Tendency to naturally infuse positive voice or character into written or spoken communications
Natural ability to flourish in an ever-changing environment.
Receptiveness to coaching stemming from a yearning for self-improvement.
Professional appearance and demeanor at all times
Punctuality in reporting to work
A team-player mentality!
Expert multi-tasker
Must have held a valid drivers license for at least 1 year
Must be at least 18 years of age to be considered
Hard skills:
Experience with business software (Email clients Microsoft Office Gmail for businesses).
Moderate understanding of utilizing multiple browsers and systems
Must be able to type at 45 WPM
Polished professional and positive phone and email communication skills a must
Experience in an environment of moderate pressure and capable of making conscientious decisions
Prior experience at a dealership or within the automotive retail or service industry is a plus
Fluency in English required (bilingual is a plus)
Prior relevant hands-on experience with CRM software sales or phone systems is always a bonus
Schedule:
This is a full-time position
Monday Tuesday Wednesday Thursday and Saturday 9am-6pm
Off Friday and Sunday
Compensation:
Starting at $22.00 per hour plus bonus structure of up to $200 per month
CAG is proud to be an equal opportunity employer. We are committed to building a diverse equal and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking adaptive and supportive company we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional -Be Transformational
We do what we say were going to do
We encourage and support each other
Were committed to continuous growth
Benefits
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
14 Paid Time Off Vacation Days/Year (60 days - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7 years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Discounts on Collision Repair Parts and Service
Bi-Weekly Pay Periods Paid on Fridays
Holidays: Thanksgiving Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives Birthdays Awards etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages Voluntary Vision plan Pet Insurance and Legal Shield
$200 Donation to Charity of Your Choice with Approval
We strive to take excellent care of our employees so that they will strive to take excellent care of our clients!
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function please call .
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
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