Administrator - Fixed Term Temporary
Administrator - Fixed Term Temporary
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Job Description
Administrator
Administrative 2B (12 months Fixed Term Contract with the option to extend dependent on business requirements)
Publish date: 26 August 2025
Closing date: 12 September 2025 at 11:59
Interview dates: 25 and 26 September 2025
Salary: 25584 - 26835
Hours: 37
Location: West Midlands Fire Service Headquarters
Overview
West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England serving an area of 902km square and a population of over 2.9 million people.
Our vision is Making the West Midlands safer stronger and healthier.
This vision and the strategic goals outlined in Our Strategy are what drives the people professionalism and pride with which we serve our communities.
We are currently seeking an Administrator to join our Administration this role you will deliver exceptional and professional administrative support to the organisation. You will work collaboratively with peers reporting to a Team Leader responsible for the day-to-day operational management of the team. You will undertake a variety of administrative tasks in line with established procedures delivering outstanding customer service along with expert advice and guidance.
You will have excellent written and verbal communication skills so will be able to liaise with a variety of internal and external customers explaining processes and provide information as required. You will have experience of planning and organising meetings taking notes and producing concise grammatically accurate minutes.
Computer literate you will have experience of using a variety of software packages including Microsoft Office 365 and Microsoft Teams and be able to leverage available technology for enhanced productivity.
Educated to GCSE English Grade 4 or equivalent as a minimum you should have excellent interpersonal skills and be able to articulate clearly and confidently.
You should possess a positive attitude flexible mindset and a willingness to adapt as needed.
The position is based at our Headquarters in Birmingham. Most of your time will be spent on-site with occasional travel required across the West Midlands for meetings and training. The option to work from home is available depending on business needs.
Responsibilities
respond to queries and service requests from both external and internal customers adhering to organisational policies and procedures to provide effective administrative support
monitor mailboxes and Microsoft Teams channels/chats and answer telephone calls promptly to manage customer expectations and meet defined time and quality standards
provide administrative support for meetings including preparation attendance and post-meeting activities to ensure smooth operation
collate analyse interpret and produce clear accurate information using various organisational databases and systems (including Microsoft O365) to support informed decision-making
produce accurate documents to support individuals and teams within the organisation.
Experience and skills
ability to communicate effectively both verbally and in writing with various audiences including external and internal customers
excellent customer service skills adept at managing expectations and responding to queries efficiently
high attention to detail ensuring accuracy in response to enquiries and task completion
ability to plan and meet deadlines prioritising workload accordingly and working flexibly to meet organisational needs
understanding of data protection requirements with the ability to handle confidential and sensitive information appropriately
proficient in using Microsoft Office applications particularly O365.
Benefits
We offer a friendly working environment and benefits including:
flexible and agile working arrangements
on-site free gym facilities
free parking
We also offer access to an in-house occupational health facility - including occupational health and fitness advisors sports therapists physiotherapists cognitive behavioural therapy practitioners and counsellors.
In addition employees have access to:
24/7 Employee Assistance Programme
wellbeing programmes
blue light discounts across many retailers through partner schemes
Sports and Welfare scheme (for a small fee) with access to discounted products and services.
Diversity
We welcome applications from all eligible candidates. However as women and Black and minority ethnic employees are currently under-represented in our service we particularly encourage applications from these groups.
WMFS is committed to safeguarding and promoting the welfare of children young people and adults. We expect the same of every staff member.
Successful candidates will be subject to necessary pre-employment checks including - where applicable - relevant level Disclosure and Barring Service (DBS) check qualifications medical clearance identity and right to work. All applicants will be required to provide two suitable references.
How to apply
To apply please complete the application questions outlining your skills and experiences in line with the job description (linked below).
Interviews will be taking place on the 25th & 26th September 2025.
Questions
If you have any questions about the role or would like an informal discussion please contact Vina Parmar by email at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
