Logistics Claims Analyst (Fixed-Term)
Logistics Claims Analyst (Fixed-Term)
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Job Description
About Us:
Dyson is a global technology enterprise. Were growing fast and our ambition is huge more categories more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto where weve been recognized as one of the top employers to work recent years weve expanded our reach and grown exponentially across many teams from digital and direct to field sales and our growing number of Dyson Demo stores.
Were committed to our campus culture and want to have people collaborating developing and learning from each other. By having everyone on campus together we have been able to nurture a fantastic social and dynamic environment
About the Role:
This is a fixed term role through May 2026.
Researches analyses and distributes findings for Logistics related customer claims.
Oversee day to day Customer claims resolution
Serve as the main point of contact for our Accounts Receivable team in investigating customer deductions related to shortages damage and routing guide compliance.
Furnishes information on any after ship issue such as providing proof of delivery or pickup damage and shortage claims and routing guide violations.
Works closely with A/R Logistics Managers Sales and Account Manager to promptly research information to assist in resolving customer issues.
Completes related records reports and documentation.
Participate in monthly Logistics budget meetings and provide support when needed
Provide accurate meaningful and timely reporting
Own data collection and root cause analysis for all Logistics related customer deductions.
Create and maintain dashboards to be shared with varying audiences
Deliver weekly monthly and ad hoc reporting to support Dyson deduction reduction goals
Document and report chargebacks that are caused by our 3PL partners working with the Logistics Analyst and Logistics Managers to recover these funds.
Collaborate with key internal and external partners
Review retailer routing guides and document violation claims with 3PL and internal Dyson partners as needed
Analyze compliance-related chargebacks and recommend corrective actions as appropriate.
Communicates with account managers and customer with regards to any account problems while discussing customer concerns and suggestions.
About You:
- Bachelors degree preferred
- Fluent in both French and English
- 2 years experience in Supply Chain Logistics or related field
- Demonstrates understanding of Supply Chain and Logistics
- Advanced knowledge/proficiency in Microsoft Excel preferred
- SAP experience preferred
- Strong analytical and problem-solving skills
- Independent and critical thinking
- Strong written and oral communication skills
- Adaptable/flexible; able to multitask
- Strong attention to detail and accuracy tireless in getting the right result
- Able to work both independently and within a team setting
Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.
Dyson is committed to the full inclusion of all qualified individuals. As part of this commitment Dyson will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contact Americas Talent Acquisition at
Required Experience:
IC
Employment Type
Full-Time
