Senior Analyst, Business Systems

POSITION SUMMARY:
Lifepoint Health has an opportunity for a Senior - Analyst Business Systems. The Senior - Analyst Business Systems is responsible for meeting the needs of internal and external LifePoint customers and supporting the Cerner Registration and Cerner Scheduling application by planning supporting and implementing information systems for Revenue Cycle Management. The Senior - Analyst Business Systems acts as a liaison between facility departments and IS for software issues and/or optimization. This position provides the knowledge and skills to meet non-clinical staff and/or hospital/clinics/legal medical records needs and performs in accordance with LifePoint Health standards and policies. The Senior - Analyst Business Systems is a highly trained individual who must resolve problems under critical time constraints operates under minimal supervision and identifies opportunities for business process improvements using information technologies.
Provides subject matter expertise input and guidance to the functional development implementation and related meaningful use of Oracle/Cerner Electronic Health Records (EHR) the patient registration and scheduling operations in support of the organizational strategic direction within Lifepoint Healthcare venues. Provides non-clinical informatics and experience-based knowledge to the team while assuring inclusion of others within the Cerner team as appropriate to meet objectives.
Essential Functions:
Analyze and present various scheduling and registration requirements utilization and trend across Lifepoint markets to drive adoption and reduce costs.
Participates in coordinating any application changes including maintenance/patches software changes.
Works with customers to resolve break/fix issues and needs for the clinical EHR.
Maintains a role to plan deploy and remediate technology initiatives and patient outcomes with facility directors and the appropriate Health Support Center (HSC) and facility stakeholders.
Serves as the subject matter expert (SME) associated with scheduling and registration workflows improvements and solutions deployments to imbed operational technology into respective workflows improving productivity and patient outcomes.
Primarily responsible for the Cerner solutions requirements and workflows data retention and Regulatory associated build items.
Supports the repeatable model(s) of deployment for all types including but not limited to Joint Venture (JV) Post-Acute Acute etc.
Maintain strong role and work collaboratively in guiding the development and deployment of materials and process design associated with area(s) of responsibility including training programs sample ideal process flows templates governance models etc.
Direct knowledge and build within Cerner tools for existing and new sites.
Support the quality initiatives throughout the organization and recommend system solutions or aids to enhance the technology solutions for improved patient outcomes.
Work directly with Cerner Oracle team in the design prioritization and adoption of on-going improvements to non-clinical solutions. Collaborate to create cross functional relationships with peers and within facilities to provide guidance in the adoption of non-clinical documentation systems and other non-clinical technologies use of data with the goal to achieve positive patient outcomes with LifePoint Health.
Performs other duties as assigned.
Regular and reliable attendance.

ADDITIONAL INFORMATION:
Position serves both internal co-workers and facility customers clients patients contractors and vendors.
Access to and/or works with sensitive and/or confidential information.
Exhibit a solid understanding and knowledge of Cerner Non-Clinical and registration and scheduling build tools and workflows. (i.e. DCPTools Bedrock Clinical Reporting Powerform ESH Rules MPages etc.).
KNOWLEDGE SKILLS & ABILITIES:
The requirements listed below are representative of the knowledge skills and/or abilities required.
EDUCATION:
Bachelors Degree or any equivalent combination of education experience and training that provides the required knowledge skills and abilities. Radiology Nursing or other healthcare background preferred.
EXPERIENCE:
Bachelors degree in Information Systems Computer Science or related field preferred.
Knowledge of multiple workflows in Patient Access environments (Registration Scheduling Customer Service etc.).
Must have a good working knowledge of Acute Care and Physician office Registration and Scheduling processes and operations to include:
o Understands the workflow for registration for acute care facilities and physician offices to include encounter types Locations Pre-Registrations and Eligibility Checking.
o Understands the workflow for scheduling for physician offices to include appointment types locations ancillary department scheduling Check In and Check Out.
o Must Have At least 3-5 years of implementation and support experience with Cerner Millennium Registration and Scheduling
o Experience with Cerner Millenniums Practice Management/Revenue Cycle: Registration Cerner Registration Management Practice Management/Revenue cycle Scheduling Scheduling Management
o Content for Acute Care Experian Integration and Access Management required.
o Basic knowledge of database concepts sFTP processes and integration practices
o Advanced level of knowledge in Excel Access or other ETL tools
o Quick ability to learn and implement newly acquired skills
o Solutions orientated self-starter adaptable to change
o Excellent written and verbal communications skills
o Ability to work independently & within teams
o Strong interpersonal skills

CERTIFICATIONS/LICENSURE:
N/A

SKILLS AND ABILITIES:
Business Mathematical Skills -- Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rates ratios and percentages and to draw and interpret graphs.
Technical Computer Skills: Demonstrate use of intermediate computer operations (basic programming relational databases and operating systems) and intermediate software packages.
Complex Communication -- Frequently communicates complex information and interacts with management. Can present resolve and address delicate situations. Can motivate and persuade others.
Varied Business Problems -- Problems are varied and complex requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills general precedents and practices.
Department Specific Impact -- Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.
Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies practices and programs. Makes decisions for and/or resolves problems for others.
Project Management Planning / Organization -- Handle multiple projects simultaneously including task delegation project oversight and resource allocation.
PHYSICAL AND MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel bend crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:
Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Works in well-lit ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.
In hospital environment may be exposed to hazards and unusual elements which may include but are not limited to bloodborne pathogens and / or contagious illnesses toxic chemicals and biohazardous materials which may require extensive safety precautions and the use of protective equipment.
Noise level in the work environment is typical for an office and/or hospital environment.
Moderate overnight travel (up to 30%) by land and/or air.