• Lead a team that serves as the welcoming voice of AnglicareSA. Your leadership will help ensure every customer feels heard respected and supported from the very first interaction.
• Youll belong to a supportive values-driven team that thrives on collaboration compassion and shared purpose.
• Enjoy flexible working arrangements access to generous salary packaging and ongoing development opportunities with one of South Australias largest non-profits.

So many lives. So many ways. One you.

50000 lives and counting.

Thats how many South Australians our people support each year.

As one of the states leading not-for-profits were making a meaningful impact at scale. From foster care to aged care and everything in between our services are as diverse as the people and communities we serve - and were growing our reach for the future.

It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you

Apply now to lead meaningful change as a Team Leader Customer Service guiding people toward the support they need.

What youll do

In this key role you will lead the Customer Access team to deliver exceptional service at the first point of contact for people enquiring about AnglicareSAs broad range of community services.

Youll support your team to ensure seamless compassionate and informed customer service that empowers and reassures those reaching out for help.

Your day-to-day will include mentoring and coaching overseeing quality and performance resolving escalations and maintaining a culture of continuous learning and service excellence.

Youll be trusted to make a valuable impact by:

• Coaching and mentoring the Customer Access team to consistently exceed service expectations.
• Monitoring enquiry and referral processes to ensure accurate and timely service.
• Acting as a first point of escalation to maintain quality and responsiveness.
• Collaborating with internal stakeholders to ensure knowledge sharing and team readiness.
• Supporting a positive team culture grounded in empathy support and inclusion.

What youll bring

To thrive in this role you will have:

• Proven experience leading customer service teams ideally in a contact centre environment.
• Strong ability to coach motivate and manage performance.
• Exceptional communication and interpersonal skills.
• Proficiency in Zendesk (or similar) Salesforce and Microsoft Office Suite.
• A track record of high-quality customer service delivery.

We would also love you to have:

• Certificate in Customer Services or Call Centre Communications (desirable).
• Knowledge of social or community service environments.
• Familiarity with quality assurance processes and KPI-driven service standards.
• A warm professional presence with the resilience to adapt in fast-paced situations.

Why AnglicareSA

Your contribution here matters. We want you to see your impact every day and we want you to feel valued for it.

Heres what you can expect in your career at AnglicareSA:

So many lives right here in SA: Our ripple effect starts with you. Whatever your role youll help find a way forward for the communities you live in and care about. Thats something to be proud of.

So many ways for our clients and you: We support those in need in so many ways. For you that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.

So much compassion and a place to belong: At AnglicareSA youll never feel alone. Youll lean on and learn from genuine people driven to do good and youll build relationships that last a lifetime.

More to enjoy:

Make your pay go further with salary packaging options including novated leasing plus savings on health insurance motor vehicles opticians pharmacy and gym memberships

Find a better balance with flexible work options including working from home part-time work compressed working weeks and flexible working hours for some roles

Grow your skills and career with learning programs professional development pathways paid study leave and education assistance

Live and work well with our employee wellbeing program confidential employee assistance program chaplaincy services domestic and family violence support and more

Put your family first with paid parental leave (including superannuation) personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join AnglicareSA and help us change lives and communities.

To apply simply click the Apply button and submit your application by 9.00am on Friday 12th September 2025*(direct applications only no agencies please).

*Please note: Interested applicants are encouraged to apply as soon as possible as interviews and appointments may occur prior to the closing date.

For more information please contact Claire Recruitment Business Partner at Please note we do not accept applications via email.

At AnglicareSA we proudly and gratefully bring together a team that is truly diverse - from lived experiences to skills and knowledge to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSAs Reconciliation Action Plan.

AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment bank account details or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement please refer to our official website or contact our recruitment team directly.